Complaint Review: RPM Tesla - Rancho Santa Margarita CA
- RPM Tesla 30065 Comercio Rancho Santa Margarita , CA United States
- Phone: (949) 988-0750
- Web: Rpmtesla.com
- Category: Accessories , Fraud , Vinyl Wrap
RPM Tesla RPMTesla They sent me defective items, items not as advertised. Rancho Santa Margarita CA
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I spent $239 + $25 for expedited shipping for brake caliper covers that I can't install.
The order originally came with two covers that had been damaged by a previous customer and returned before they sent them to me. After much fanfare they replaced the covers.
When I went to install the covers, the front clips are the wrong type and not even close to the ones in their install videos on YouTube. Pretty obvious why this set was sent back to the company in the first place.
They tell me the clips they gave me will work if I bend my dust shield and install them from the other side. I'm not willing to do that to my new car. (It wouldn't fit anyway even if I did as they are just simply the wrong clips).
Their guarantee says free returns. I have asked them repeatedly to either send the correct clips or to issue me a return label. They have done neither. Now they just tend to ignore my texts and emails.
This company is clearly making false claim and false advertising and has a "guarantee" they do not honor. I want them to send a prepaid label so I can return the items and get my money back. I don't feel that I should have to pay to return defective items. I already paid to ship the items to me. Beware of this company.
This report was posted on Ripoff Report on 01/14/2020 06:34 PM and is a permanent record located here: https://www.ripoffreport.com/report/rpm-tesla/rancho-santa-margarita-ca-1490406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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