Ruby Imports rubyimports.net ruby imports.com unreliable, unable to understand plan english memphis, Tennessee

I have spent thousands of dollars with this company. i have been disappointed with the last two orders that were placed. the person imputting the shipping zip code entered it incorrect. when i called to get the information corrected once i received my email confirmation from ups i was told by the lady that they could not change it. which would delay the package i paid 2 day shipping would be a 5 day shipment. the company then stated that i could only get a refund once they receive the package back. which would be a 10 day turn around