Rural/metro Poor quality of job- overpriced San diego California

I would like to make official complain about the treatment that I received on 6/7/2015.

Rural/metro mployees come over in response to 911 call that I made.

I was in pain and was unable to move my legs. Two men that has been informed about it did not care much about it. They grab me by arms, instead bringing gurney, and forced me to walk to the ambulance.

Then, while in pain, I had to climb steps to get insight of the car.

Then it took them at list 20 minutes before we start driving.

I belive that this is not accepteble. beside this their charge was $1700