Safebound Logistics Safebound Moving and Storage was dishonest and incompetent in managing our interstate move West Palm Beach Florida

For our move from NJ to VA, Safebound quoted us a price of $3,906 based on 629 cubic feet of space needed in the moving truck. In addition, the employee I spoke with told me that what sets Safebound apart from other national moving companies it that it uses it own employees and does not subcontract its moves. This was the prime reason we selected Safebound. Safebound also notes on its website that its movers wear protective equipment as the customer's request in order to to guard against COVID-19. 

The reality was far different. First, a subcontractor, CR7 Moving, showed up at our door on moving day. After the foreman checked out all of our items, he said we would require 1,800 cubic feet of space, 3 times higher than Safebound's estimate. The total cost would be $8,675 for a two-bedroom apartment. This number appeared high, but we had no basis from which to evaluate it. The movers also did not have masks to wear. The move resulted in several expensive items being damaged. It appeared to us that Safebound was unabashedly dishonest and wildly incompetent. Its employee was either incapable of realizing that we would require 3 times the amount of space he quoted or Safebound and CR7 simply engaged in consumer fraud.

To reiterate, we chose Safebound because it said it had its own employees and did not use subcontractors. This blatant lie resulted in our moving costs doubling and several items being damaged. Even though Safebound did not actually move our things, we felt they were liable.

After the move, we emailed Michael Greco, Safebound's president. We wanted to explain our position and give them a chance to rectify the situation. In response, we got a cookie-cutter email in which we were instructed to contact the moving company itself to sort out the issue of our damaged items. Mr. Greco elected to dodge the issue of Safebound's dishonesty and incompetence.