Seacoast Travel 1-800-563-5036 Travel Fun Promised 3 day 2 night with airfare to Hawaii (have not been able to redeem after paying $1,800) Castleburry, Florida

After paying $1,800 and meeting the requirements of visiting the Florida destinations and going thru the timeshare meetings at every location allowed you to to a free destination, which we picked as the one to Hawaii.   It was 3days , 3 nights with airfare.  When I tried to redeem this I contacted Travel Fun 1-800-960-7667, then reservations at 1-866-613-9392.  They said they were not responsible for that but that Suncoast Travel was and their ph# had been busy for several months.  I have not been able to redeem my free trip to Hawaii and gave them $1,800.  I would like to reedem my promised trip.