Secure Box Office Refund was not received for cancelled Hamilton Show on March 14th at the Adrienne Arsht Center in Maimi. Their written guarantee provides for a full refund for cancelled shows. West Simsbury Conneticut

Secure Box Office Refund was not received for cancelled Hamilton Show on March 14th at the Adrienne Arsht Center in Maimi. Their written guarantee provides for a full refund for cancelled shows. Instead of a cash refund they responded with a Coupon toward future shows. This is totally unaccpetable and violates their Guarantee. The tickets were over $2500. They in affect have confiscated the money and fraudulently induced me to purchase these tickets by violating their own policy.

We do not care that their excuse is Covid-19. They are re-sellers and they know who they purchased the tickets from. Their keeping the spread (money received above their cost of the tickets) is theft. In a call to their office they are blaming Covid-19 for not refunding the monies and have said that they cannot determine who they purchased the tickets from, therefore, they cannot offer a refund.  This a a fraudulent statement, since they must have on file a record of who or whom they purchased their tickets to re-sell to the public.  Or in the alternative, they should have business interruption insurance to cover their costs. 

Regardless, if they do not know who they purchased tickets from, in the event they needed to refund a ticket cost to a consumer for an event that is cancelled, how could they offer a written guarantee, which is posted on their website.  We will only accept a cash refund or a credit to my charge card for the cost of the tickets.  We would appreciate any help that you can give.