Complaint Review: Secure Data Rescue - Dallas Texas
- Secure Data Rescue 5001 Spring Valley Road Suite 400 East Dallas, Texas USA
- Phone:
- Web: www.securedatarescue.com
- Category: Computer Service & Repair
Secure Data Rescue Fraudulent Claim "Flat Fee", "10 day turnaround" and "No Data, No Charges" Satisfaction Guaranteed. Dallas Texas
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AVOID SECURE DATA RESCUE - THESE ARE SCAMMERS!
I had a PC hard-drive crash so I found Secure Data Rescue's website which guaranteed recovery or no charge, flat rate $199, no hidden fees and a 10 day turnaround. Very impressive list of companies listed on bottom of website as if they were customers of SDR.
So, I sent my hard drive to them on August 10th. I specified twice that I only wanted certain files - all others had been recovered: QuickBooks, Quicken, e-Mail were the priority. On August 17th I was e-mailed "my data was recoverable" but it would be an additional cost for parts, my new total was $383.55 - I paid them. Yes, in the fine print was a clause that parts were extra on that "flat fee".
Yesterday, Sept 5th (14 business days later + a lot of weekends) - I received the old drive and a new portable drive back - NONE of the files I specifically requested are on there, the few files that are on there are corrupt and unreadable, so I did NOT get my specifically requested data back and want a refund.
Guess what, because they gave me corrupted spreadsheets and word docs back, photos I already had (the things I twice explicitly told them not to return) the guarantee is null and void. So, there is no refund, there is no guarantee, (and there is no real goal of addressing with my dissatisfaction).
So to recap:
1) It was NOT $199 flat fee.
2) It was NOT done in 10 Days.
3) The No Data Recovered / No Charge Claim is not valid.
4) They do not really "love" happy customers.
These guys are really skirting the law by the narrowest of margins and being unscrupulous, unethical, and dishonest about what they advertise – AVOID AT ALL COSTS - DO NOT GET SUCKED IN TO THEIR SCAM!!
This report was posted on Ripoff Report on 09/06/2017 05:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secure-data-rescue/dallas-texas-75244/secure-data-rescue-fraudulent-claim-flat-fee-10-day-turnaround-and-no-data-no-cha-1398309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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