Report: #1264535

Complaint Review: Ripoff Report | Serenity Point Recovery Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Serenity Rehab is an inpatient, residential, drug and alcohol addiction, dependence treatment center, detoxification facility, rehabilitation program, and recovery organization. Serenity Rehab offers private, confidential addiction treatment to individuals who suffer with substance abuse with different drugs or alcohol.

  • Submitted: Thu, October 29, 2015
  • Updated: Thu, January 12, 2017
  • Reported By: David Love — Lachine Alabama Canada
  • Serenity Point Recovery Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Serenity Rehab is an inpatient, residential, drug and alcohol addiction, dependence treatment center, detoxification facility, rehabilitation program, and recovery organization. Serenity Rehab offers private, confidential addiction treatment to individuals who suffer with substance abuse with different drugs or alcohol.
    77 MONROE CENTER NW STE 700
    GRAND RAPIDS , Michigan
    USA

Serenity Point Recovery Verified TRUSTED Business REVIEW: Serenity Rehab wants every client to feel safe and secure during the recovery process. Serenity Rehab is dedicated to 100% client satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Serenity Point Recovery recognized by Ripoff Report Verified™ as a safe trusted business service.

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EDitor's UPDATE: Positive rating and recognition has been given to Serenity Point Recovery for its full commitment to quality customer service.

Ripoff Report's discussions with Serenity Rehab have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Serenity Rehab listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Serenity Rehab's Exective Director, Derry Hallmark has informed us that the philosophy of his program is based on client recovery based on individual needs. [continued below]....
..... More than a dozen methods of treatment are used at Serenity based on that best suits the client. The facility, is dedicated to the safety, security and sobriety of those enrolled.

"We truly care about our clients," says Derry Hallmark. "Our primary goal is to help them to achieve a life free from drugs and alcohol."
Serenity Point Recovery is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Derry Hallmark during an onsite inspection held by a third party verification company with no biases towards Serenity Point Recovery

Serenity Point Recovery is a drug and alcohol treatment center that delivers a variety of treatments to patients suffering from drug and alcohol addiction. Derry Hallmark expressed that they deliver, "detox level of care, residential level of care, partial hospitalization level of care, and intensive outpatient level of care." In addition to this variety of care levels they have a full staff of registered nurses and licensed counselors to aid in treatment. Mr. Hallmark additionally stated, "we bring a person in and we get them off of drugs as holistically as possible but we do use medications to ween a persons off of drugs." The average recovery program lasts 45 days.





CUSTOMER CARE & COMPLAINT RESOLUTION – SERENITY POINT RECOVERY

During the on-site interview Mr. Hallmark was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that occasionally the type of treatment that Serenity Point Recovery provides is not completely in alignment with the treatment the patient needs. When situations like this arise Serenity Point Recovery will work directly with facilities and the patients family to find the best path of treatment. Serenity Point Recovery values patients health above anything else.

When asked to comment on complaints posted on Ripoff Report's website Mr. Hallmark expressed that Serenity Point Recovery does everything within it's power to ensure that clients are given the appropriate care for their specific needs. He went on to give an example of when a client came to their facility with a history of depression who needed to remain on antidepressants throughout treatment. Serenity Point Recovery found a recovery center who could facilitate this need for the patient. Additionally, there was a case where a patient could not hear unsolicited noises due to an ear problem unrelated to their addiction. Serenity Point Recovery not only paid and arranged for his travel to an appropriate facility, but paid for someone to assist him on the trip due to his condition. In order to further assure future and current clients Serenity Point Recovery is licensed by the state of Michigan, and just received Community For Rehabilitation Facilities (CARF) accreditation. This is a highly prestigious accreditation with over 1,300 requirements that must be met.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Hallmark stated, "we've got checks throughout the system." These checks ensure that cleanliness, client participation, client complaints, and client satisfaction is ensured for all clients at Serenity Point Recovery. Not only are they staffed with will qualified medical and mental health professionals, but all state department forms are made readily available to clients and their family, "there is no way a patient can have a complaint and us not resolve it. We have too many staff and modes of communication."

Serenity Point Recovery is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I like it personally it's an external view...that keeps us in check and that ends up making us better. All that means that we're safer, saner, delivering a better product, and our clients are liking us better."





SERENITY POINT RECOVERY – STATEMENT FROM THE EXECUTIVE DIRECTOR – DERRY HALLMARK

" Serenity is one of the top drug and alcohol rehab centers in the country. Our customized approach focuses on handling the needs of the individual during the recovery process. We work to fit the needs of our clients."

Serenity Rehab's There are many staff at Serenity Rehab, all of whom are highly trained and highly skilled and experienced at helping people overcome drug and alcohol addiction and substance abuse problems in general. Just the team of counselors and case workers alone at Serenity Rehab represents a complement of highly skilled individuals who know their areas very well and are able to tackle addiction on many different levels and from just as many different angles. Serenity Rehab takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "The staff at Serenity Rehab will see to it that all of their clients have a lovely, rewarding, and more importantly permanent and freeing experience of addiction recovery. Serenity is dedicated to giving people their lives back. The founders of the program and the staff at the center see and understand the drug and alcohol addiction problem to be a serious one in the nation today, and they are working their best to try to correct it, one person at a time. The facility also values it's employees happiness and growth within the company. "

Ripoff Report was pleased to learn that Serenity Rehab's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.







STATED IMPROVEMENTS FROM SERENITY POINT RECOVERY

Serenity Rehab recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Serenity Rehab has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Derry Hallmark, Ripoff Report is convinced that Serenity Rehab is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Serenity Point Recovery meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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SERENITY POINT RECOVERY, INC. GRAND RAPIDS Michigan

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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Per Wickstrom has a long rap sheet of lawsuits, and staff with criminal records. Although Wickstrom confirms he's a Scientologist, his new website has no mention of Scientology or Narconon - only that it's a free referral service. Anyone 'in the know' is well aware that Narconon referral fees are received from the center at around $3,000.00 per client. Per Wickstrom is known for taking advantage of court-ordered drug addicts by hiring them once they complete the Narconon program, and for hiring staff with criminal records.


Trained counselors? Per Wickstrom is named in a stunning NAFC trademark violation lawsuit along with Scientology leader, David Miscavige, and 80 other defendants. The lawsuit alleges the centers faked certifications of some of its counselors.


Even though Per Wickstrom has the massive NAFC's lawsuit to deal with, and untold other 'unfinished cycles' of despair, he presses on with a new 'Gig' to enter into a "sponsorship partnership" with country singer Jared Blake.


Many have question whether Blake knows he is supporting a Cult run drug rehab network that abuses, defrauds, patients, and at least 14 found dead inside various Narconon centers.


I have noticed Per Wickstrom's bully tactics and threats against those who dare publish his name and drug rehab abuses inside his quack rehab centers.


Tony Ortega post the following on the Underground Bunker:


Now, another huckster by the name of Per Wickstrom has convinced Google to bury a story we wrote about him involving a young woman who died at one of his Scientology-style rehab clinics in Michigan. And the reason this time is even more fatuous.


On July 31, 2013 we reported that a woman named Amber Bullins had died in 2012 at Tranquility Detox, part of a cluster of facilities in Michigan associated with Wickstrom. She had originally been sent to one of Wickstrom’s Scientology-style rehab clinics, Best Drug Rehabilitation in Manistee, Michigan. But like other patients, Amber was first diverted to Wickstrom’s medical detox to dry her out — Tranquillity Detox in Battle Creek.


Wickstrom was once an employee in Scientology’s rehab system, Narconon, before breaking away on his own. Some of his facilities still have formal ties with Narconon, others just use Narconon materials. We’ve written previously about how things have gone horribly wrong at Wickstrom’s facilities.


Two days after Amber Bullins arrived at Tranquillity Detox to dry out, she was found dead, apparently from an overdose of drugs. We’re told that attorneys for her parents filed notice that they were preparing to sue the facility, but then never did, suggesting that some kind of deal was worked out.


Per Wickstrom is exposed on the Narconon Reviews website for countless violations, formal complaints, and Regulatory Violations. These drub rehab centers are far worse than the public or governments know, and cause far reaching distress to patients and their loved ones. Some patients die inside Narconon centers, and many die soon after leaving from drug overdoses and suicide. Narconon is a cult of Scientology indoctrination center that brain washes their victims using evil mind control techniques - leaving the addict in far worse condition after they they leave than when they entered Narconon.


 


 

This report was posted on Ripoff Report on 10/29/2015 03:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/serenity-point-recovery-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-serenity-rehab-is-an-inpatient-residential-drug-and-alcohol-addiction-dependence-treatment-center-detoxification-facility-rehabilitation-program-and-recovery-organization-serenity-rehab-offers-private-confidential-addiction-treatment-to-individuals-who-suffer-with-substance-abuse-with-different-drugs-or-alcohol/grand-rapids-michigan-49503/serenity-point-recovery-inc-grand-rapids-michigan-1264535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Complaints filed with state agency

AUTHOR: Anonymous - (USA)

Additional information and complaints filed with the Michigan Department of Licensing and Regulatory Affairs can be found here: 

forum.reachingforthetippingpoint.net/index.php/topic,12937.0.html

w2.lara.state.mi.us/VAL/License/Details/2293913

 

An excerpt from one complaint: 

"Complaint Allegations

It was alleged by the complainant/patient that:

    1. The program does not have enough security staff on-site to ensure the safety of all clients in the program.

    2. The complainant claims that there is no structure in the program and there is always chaos in the hallways to include loud music blaring in the facility. The complainant further claims that there is no real schedule in place for recovery.

    3. The complainant claims that they placed money in an account with the program that was to be used for personal use and after leaving the program they refused to refund this money.

    4. The complainant claims that staff members were having sex with clients and clients were having sex with each other and the program failed to address this.

    5. The complainant claims that there is drinking of alcohol by staff members and clients in the facility and the program knew of these concerns and failed to address these concerns.

    6. The complainant claims that staff members and clients smoke throughout the facility and the program is aware of this and has failed to address this concern 

Although Serenity Point denied many of the allegations, they are similar to other complaints found at many of the branded and unbranded Narconons and Per Wickstrom rehabs. 

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#2 UPDATE EX-employee responds

More Questions About Scientology-Style Drug Rehab And Insurance

AUTHOR: David Love - (USA)

The CofS seem to specialize in introducing confusion and delay into legal proceedings, and the distinctions between State and Federal laws is a happy hunting ground in this regard (they are certainly confusing me).

We’ve been watching things deteriorate for Scientology’s closed drug rehab center in the Atlanta area — Narconon Georgia — whose employees are now being investigated for potential criminal charges following a raid by law enforcement in April.

Our readers will likely remember that documents pried out of Narconon Georgia during a wrongful death lawsuit inspired Atlanta’s media to dig even further until they found evidence that a woman’s insurance company had been charged more than $160,000 after she had been told her advance payment of $15,000 would completely cover her daughter’s treatment. After state investigators began a criminal probe based on that information, millions more in suspicious charges to insurance companies turned up.

Now we’ve talked to a man who said he was told his treatment would cost $20,000 — but then found that his insurance company was billed nearly $200,000 instead. This man’s name is Sean Blevins, and he was treated at a Narconon-style center in Manistee, Michigan. We have Sean’s insurance billings. Will they inspire the same kind of interest in Michigan that has law enforcement digging in Georgia?

Sean Blevins is 42 and today lives in Florida. But he grew up in Alabama, and was transferred to Michigan by the company that had employed him for more than 20 years. His company was supportive when he developed a drinking problem — he’s never done drugs, he says — and he looked for a place to dry out. His sister did a search on the Internet, and suggested that he try a place in Battle Creek called A Forever Recovery. Before he could enroll there, however, he was told that he needed to go through a short medical detoxification program at another facility called Tranquility Detox. This requirement was for insurance reasons, he was told. He didn’t have the $20,000 for his treatment, but he was told that if he went through the medical detox, his insurance would cover his costs.

“They gave us all something to drink,” he tells us. After they picked him up, on the way to the facility he was taken to a bar to get him good and drunk. “You have to fail the breathalyzer. I blew a 2.2 or something. I was pretty inebriated.” He then spent five days at Tranquility Detox, where he was put on phenobarbital, which “zombified” him, he says.

Those facility names should be familiar to our readers — we just wrote about a deposition of a woman who was head of nursing at A Forever Recovery (which at that time had its own medical detox program, which has since been spun off to Tranquility Detox). She too testified about the practice of getting new patients inebriated before starting the program.

Blevins says he had few problems at A Forever Recovery, and he left the facility on June 6, 2012. He says he was told that if he relapsed, he could do a “retread” for free.

Later, when he started drinking again, he went back for more treatment, and this time was sent to another center, Best Drug Rehab in Manistee, Michigan, after another short drying out at Tranquility Detox.

A Forever Recovery, Tranquility Detox, and Best Drug Rehab are all part of a small rehab chain run by a man named Per Wickstrom who has a lengthy history with Scientology and its drug treatment system, Narconon. But a former Narconon International employee tells us that in 2008 there was a dispute between Narconon and Wickstrom, and he lost his licensing for what was then called Narconon Stone Hawk. After the license dispute, Wickstrom changed its name to A Forever Recovery. But Wickstrom still maintains ties with Scientology’s front groups in various ways, and Narconon materials are still used at the facilities — particularly at the Manistee center, Best Drug Rehab.

“That’s when the Scientology brainwashing started,” Sean Blevins says about his stay at Best Drug Rehab. “Staring contests. Bullbaiting. Walking people into walls, the whole thing.” He didn’t care for it, but he stuck it out from July 30 to early October, 2012. “They tried to push me toward Scientology, but I wasn’t interested.”

Also, he was surprised to find later how much he’d been charged. “It was supposed to be free, but it wasn’t free. I told them I still had COBRA insurance, but I couldn’t pay my premiums. They told me they’d make my insurance premiums so they could get me the most out of my policy,” he says.

Eventually, between his stay at A Forever Recovery, his two short stints at Tranquility Detox, and his tenure at Best Drug Rehab, his insurance policy was billed to the tune of $190,000. Records show that his insurance company actually paid just under $70,000 on those claims.

Sean says that while he was at Tranquility Detox the second time, a patient named Amber Bullins arrived. 

“When she came in, she didn’t talk to anybody,” he says. Then, a few days later, she was in trouble.

“The paramedics came, and the employees were doing damage control. ‘Don’t say anything to anyone,’ they told us. They said she overdosed when she came in,” he said — but she had been there several days already.

“They said she must have smuggled the drugs in. But I don’t know how she could have done that,” Blevins says. “She was a young girl. She had a problem, and she went to them for help.”

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