Complaint Review: SHIEKH SHOES - Internet
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- Author Not Confirmed
- SHIEKH SHOES Shiekh Shoes 4083 E. Airport Drive Ontario, CA 917 Internet United States of America
- Phone: +77272213740
- Web: http://www.shiekhshoes.com/store/
- Category: Clothing Stores
SHIEKH SHOES SHIEKH SHOES failure to comply with the stated commitments, lack of customer care, not providing a paid reservation, ignoring letters and requests, fraud Internet
*Author of original report: New details
*Author of original report: Addition
*UPDATE Employee: rebuttal
Show customers why they should trust your business over your competitors...
I made the order 4/20/2010. The money was blocked in the same day. Online store promised customers to process the order within 3-5 days and contact me email when my order is sent or if the required item is not available. 2010/4/23 I Sending them documents to confirm my billing address and ask them to replace that which is not in stock. Today 4/27/2010, and my order was not processed. Letters with questions about my order this site ignores. Even at the opening of the dispute in the PayPal does not react. I order from many U.S. and UK online stores, but such a terrible service is not met.
This report was posted on Ripoff Report on 04/27/2010 08:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/shiekh-shoes/internet/shiekh-shoes-shiekh-shoes-failure-to-comply-with-the-stated-commitments-lack-of-customer-597250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
New details
AUTHOR: Marina - (Russian Federation)
SUBMITTED: Friday, April 30, 2010
#2 Author of original report
Addition
AUTHOR: Marina - (Russian Federation)
SUBMITTED: Wednesday, April 28, 2010
#1 UPDATE Employee
rebuttal
AUTHOR: Randy - (United States of America)
SUBMITTED: Wednesday, April 28, 2010
The customer place this order on 4/20 and using PayPal as payment method. PayPal notified us they could not verify the address and bank information. We contact the customer on 4/21 to confirm bank information and address which we received the reply on 4/23 and we began processing the order. The order was shipping the following Monday 4/26. Since our policy clearly states 3-5 business day order processing we met our terms. Customer emailed us 4/27 to change 2 of the items they ordered with 2 new ones. We informed the customer the order had already been processed and shipped.
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