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Report: #46121

Complaint Review: Shop America, MWI Premierhealth - Elk Grove Village Illinois

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  • Reported By: Groveport Ohio
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  • Shop America, MWI Premierhealth 1462 Elmhurst Road Elk Grove Village, Illinois U.S.A.

Shop America MWI Premier Health consumer fraud rip-off Elk Grove Village Illinois

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In January 2003 I ordered a product from an infomercial "Bob Barefoot Coral Calcium". When I placed the order the woman offered MANY additional offers for various types of things. I responded NO to every single question.

Then in February when I was reviewing my bank account on-line I noticed a deduction for $139.95 paid to a company called "MWI Premierhealth". I knew I did not authorize any deduction from this company so I called their 877 number. I spoke to a gentlemen who said I enrolled in their program when I purchased a product through an infomercial back in January. I assured him that I never authorized this and wanted the money credited back to my account. He said he would cancel it but the money would be credited back in 2 separate transactions. I will give them ample time to process my credit (30 days) but if I don't get my money back I certainly will take my case further.

After speaking with Premierhealth I called Shop America and spoke with a woman who informed me that their company hires tele-marketers to take their orders. The only way my credit card information could have been passed along was if I agreed to accept one of their promotions they were offering. She suggested that I call the original 800 number that I called to place the order.

So I called the original 800 number and asked the woman if there was a way to track the person I talked to when I placed the order. I know they also say "this call may be monitored" so there was a slight chance that my call was recorded. She was very nice but had to pass my information on to a supervisor because she could not answer my questions. I am still waiting on that return call.

Basically, I want to warn honest consumers, that this could happen to them. I was totally unaware that they could pass along sensitive account information to anyone. If they are soliciting for other companies, as a minimum, they should only be able to pass along your "Name, Address and Phone" not your credit card information.

Although I am very satisfied with the product I ordered from Shop America, I will never place another order with them. If they are really concerned about their customers they should impose stricter rules on their tele-marketers. At no time should credit card information be passed to anyone for any reason.

Groveport, Ohio

This report was posted on Ripoff Report on 02/19/2003 07:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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