Complaint Review: Shop RTA Cabinets, LLC - Franklin Park Illinois
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- Author Confirmed
- Shop RTA Cabinets, LLC 11235 Franklin Ave Franklin Park, Illinois USA
- Phone: (888) 551-4480
- Web: www.shoprtacabinets.com
- Category: Building Products
Shop RTA Cabinets, LLC ,Frank Lamark, scam and theft in Franklin Park Illinois
*Author of original report: Are you there?
*Author of original report: Wrong order
*UPDATE Employee: **Company Response Update**
*UPDATE Employee: **Company Response Update**
*Author of original report: Order number
*UPDATE Employee: **How can we help? Company Response
*Consumer Comment: Welcome to the Club
Show customers why they should trust your business over your competitors...
On November 5th, 2014 we placed an order with ShopRTACabinets.com for $2793.00 of kitchen cabinets. The website advertised 2 to 6 weeks for shipping (which has subsequently been changed to 4 to 8 weeks). It has been 17 weeks and we have not received our order and even though we have made a number of inquiries regarding the status. As of 1/7/15, the company has failed to respond any inquiries I have made. A quick internet search shows that the company is well-known for this type of fraud and has operated under a number of different company names.
This report was posted on Ripoff Report on 03/04/2015 03:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shop-rta-cabinets-llc/franklin-park-illinois-60131/shop-rta-cabinets-llc-frank-lamark-scam-and-theft-in-franklin-park-illinois-1213357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Author of original report
Are you there?
AUTHOR: - ()
SUBMITTED: Friday, October 09, 2015
Angela, I mentioned before that this is the wrong order number. I also contacted you using the email adresss you provided and you have not responded. What do I need to do to get a refund?
#6 Author of original report
Wrong order
AUTHOR: - ()
SUBMITTED: Tuesday, September 22, 2015
That is not me and that is not my order number.
#5 UPDATE Employee
**Company Response Update**
AUTHOR: Company Management - (USA)
SUBMITTED: Tuesday, September 22, 2015
Customer RitaLynn - (USA) AKS Rita & Jeff Garrity
Their order was refunded 2-27-15
Order #200000345
If you have any other questions about this please contact me at
CustomerService@shoprtacabinets.com
thank you!
Angela
Customer Service
#4 UPDATE Employee
**Company Response Update**
AUTHOR: Company Management - (USA)
SUBMITTED: Tuesday, September 22, 2015
Thanks order number was 2000325.!
Please email me at customerservice@shoprtacabinets.com and put it to my attention "Angela"
I can then get you an update asap
thank you again!
Angela
Customer Service
#3 Author of original report
Order number
AUTHOR: - ()
SUBMITTED: Sunday, September 20, 2015
My order number was 2000325. It has been almost a year since I placed the order. I just want a refund. I hope you can make this right as you have created untold hardship on my family for leaving us hanging.
#2 UPDATE Employee
**How can we help? Company Response
AUTHOR: Company Management - (USA)
SUBMITTED: Saturday, September 19, 2015
Dear Customer,
We are sorry you have had a unpleasant experience with our company.
If you do have an order with us please email us atcustomerservice@shoprtacabinets.com
I see the person who wrote the report did not include a name or order number so we can not directly respond to this complaint.
More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience.
If someone will contact us with more details, We would better be able to get to the bottom of where the ball was dropped in our customer service funnel. It would help improve customer service overall and I'd really appreciate it.
Thank you
Angela
Customer Service Specialist
#1 Consumer Comment
Welcome to the Club
AUTHOR: RitaLynn - (USA)
SUBMITTED: Thursday, March 05, 2015
Welcome to the group of many people ripped off. We cancelled our order, we are now awaiting our refund. CLaims it is coming from Citi Bank recevied a PDF copy of what Frank claims to be a "receipt". ANother customer says they recevied the same PDF but from Chase bank. I suggest you start filing with FBI Internet Crime, Chicago BBB (which in my opinion doesn't do much) Attorney General, Local Law Enforcement and a lawyer. Frank states they don't get rich off order of our size but when he claism to have over 200+ orders in November (same time I ordered) multiply that by $2500 and I would be living pretty large. Figure he might fill 10% of those orders. They have a FB page as well but if you write any negative comments they will be deleted and you will be blocked.
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