SHRED-IT SHRED-IT; STERICYCLE; stericycle.com; shredit.com Company Advertised MONTH-to-MONTH SERVICES but upon cancellation request, TRY to enforce that you are locked into a 5 YEAR CONTRACT and refuse to cancel unless you pay for the remaining TERM!! Lake Forest IL

Company Advertised MONTH-to-MONTH SERVICES but upon cancellation request, TRY to enforce that you are locked into a 5 YEAR CONTRACT and refuse to cancel unless you pay for the remaining TERM!!  

The mortgage company I worked and I used Shred-It close to 2 years.  I switched mortgage companies and was forced to switch to a different document shredding service. 

The service plan I was on was month-to-month servicing and when I signed up for it, the sales person promised this was the case.  I was told that if I no longer needed service, I could cancel anytime.  Later, when I tried to cancel my service, I was told that I was only 2 years in to a 60 MONTH CONTRACT and that I would have to pay costs and fees for all of the remaining term EVEN THOUGH I was cancelling with cause!!!

I officially requested for my account to be cancelled in June of 2019 with the companys' "Retention Specialist".  Then a few months later, I get a collection notice asking me to pay close to $630 in fees that had accumulated since my cancellation request.  Today, I called to get to the bottom of the situation and was told that I would have to pay the amount due AND THEN, they could REINSTATE the account and be sent back to their RETENTION specialist to attempt to cancel the service again.  I will post an update to this review once I am done dealing with this nightmare of a company and situation.