Silver Airways Delayed flight over 3 hours - non weather related, no compensation given, violated Federal Law Hollywood Florida

You know what you did to my wife and many others. Letting them sit for over 3 hours with no information given, and then there were no other flights to be had.  And you think this is OK ? I don't think so. You show no remorse whatsoever for what you did.  Not once have you addressed why this delay happened, why the passengers were not informed of how long the delay would be so they possibly could book another flight.  And now you are hiding what happened by giving details of what you legally did not have to do ?  This is why your airline filed for bankruptcy.  It is poorly run, and you clearly failed to adhere to your flight scheduale.  I hope and pray your airline does go out of business, so others wil not have to suffer anymore.  

This is the federal regulation that governs refunds:

A covered carrier that is the merchant of record must provide a full and prompt refund of the airfare, including any taxes and ancillary fees, as set forth in paragraph (a)(2) of this section to a consumer that holds a nonrefundable ticket on a scheduled flight to, from, or within the United States for any cancelled flight or significantly delayed or changed flight where the consumer chooses not to:

(i) Fly on the significantly delayed or changed flight or accept rebooking on an alternative flight; or

(ii) Accept any voucher, credit, or other form of compensation offered by the air carrier or foreign air carrier pursuant to paragraph (c) of this section.

So basically if you accept some kind of remedy from the airline, whether it is taking the original flight or getting rebooked on another one, you are not entitled to a refund.

If you go to US Dept of Transportation website (transportation. gov) you'll find a section called "Airline Cancellation and Delay Dashboard". Using a dropdown menu you can select the farrier and then look at the times compensation is given under different circumstances. You'll find that Spirit's policy is not not provide any compensation for a delay of 3 hours or more except for a meal voucher unless the delay is overnight in which case they provide transportation to/from a hotel and a hotel room. Since this is on USDOT website it's within DOT standards. Not sure where you got the 3 hours means compensation but it seems the company did what it said it would do in these situations. As for the bankruptcy, A lot of companies continue in operation after a bankruptcy to restructure debt. If this had concerned you maybe you shouldn't have scheduled the flight with them only to complain afterwards.

 You know what Federal Law you violated, I’m not going into it again. I will continue to expose your airline for what you did to my wife and many other passengers.

Specifically, what federal law(s) have they violated?

 Silver Airways continues to BS and evade Federal Law. 1) They still don’t give an explanation for the delay 2) They still don’t explain how my wife could have refused the fight and taken another flight when there was none at that time. 3) They still don’t explain why updates were not given during this 3 hour period. They knew that if they didn’t give updates, the people would just sit there waiting, not refusing the flight, but hoping the flight would be a little late. They are full of it. They knew what they were doing to these poor helpless passengers, and got away with an over 3 hour delay, got their passengers money, and got away with their incompetence and arrogance. Well it’s the passengers job to expose them for what they are - an incompetent, law violating airline.

The rule states:

"Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used."

Your wife used the service; therefore, the cost of the flight is not reimbursable.