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Report: #591570

Complaint Review: Simpson Door Company - McClearly Washington

  • Submitted: Fri, April 09, 2010
  • Updated: Fri, April 09, 2010
  • Reported By: scratchbaker — Western US United States of America
  • Simpson Door Company
    400 Simpson Ave.
    McClearly, Washington
    United States of America

Simpson Door Company Redi-Prime Doors junk; do not match sample McClearly, Washington

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I received a sample Redi-Prime panel since no local dealers display any Simpson doors. On the basis of the quality of the sample and discussions with Simpson phone reps, I ordered these doors. Door panels spec'd as 3/8" deep are 1/4" as delivered. Prime paint quality is poor as is overall construction and finish. Dowel construction not tongue and groove as sample would have you believe. Doors had been mfg. in Brazil; are now imported from TrimLite out of Canada or China and QA is missing. They don't even arrive labelled "Redi-Prime". Customer support and district support are arrogant and don't care once the sale is complete. Avoid this product.

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