Complaint Review: Sitrana - Vitacura Santiago
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- Author Confirmed
- Sitrana Av. Vitacura 3850, local 1 Vitacura, Santiago Chile
- Phone:
- Web: https://sitrana.com/
- Category: Clothing, shoes, belts, bags etc
Sitrana Charged card for full amount, never shipped merchandise Vitacura Santiago
*Author of original report: _
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Sitrana charged my visa debit card $324.00 without shipping the boots I ordered. They initially were apologetic and kept giving estimates for delivery. Eventually after months, they stopped replying to all inquiries for an explanation or refund. I tried to get my bank to find a solution, but they could not help me.
It's now 8 months since my order. They seem to send the same sob story via mass email to all customers past and present about the reason for current late orders (huge red flag for ongoing ripoff). Highly recommend against purchasing online unless you actually live in Chile where you can kick down their store door for answers.
I'm out 324 bucks! Maybe there was some internal fallout in the company, but they decided to pass on the damages to the consumer (shame!)
This report was posted on Ripoff Report on 07/07/2019 03:45 PM and is a permanent record located here: https://www.ripoffreport.com/report/sitrana/vitacura-santiago-charged-1481540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
_
AUTHOR: Virinder - (United States)
SUBMITTED: Friday, July 12, 2019
After complaints and negative reviews on multiple sites, they refunded my money.
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