Sixt Car Rental - Croatia Sixt Rental Car, Sixt Car Rent Falsifies Damage Reports to Collect Insurance

Regarding car rental in Croatia, I just had bad experiences on 2 of my 3 car rentals with Sixt Car Rental. They “found” damage and charged $400-$500 each time. There was no real damage and what they “found” was previously there. In the second one, they even looked under the car to find damage when they could not find any to the painted exterior.  When we objected, both times they said “don’t worry, your credit card insurance will pay it”.  They will, but I still objected as I believe this is fraud to falsify damage claims.

After the first false claim, we were extremely careful to inspect the car and documents damages.  Their agent refused to record all the damage we noted, saying “we don’t charge for all of this”.  Their inspection only covered the painted exterior, so you can imagine how upset we were when we returned the car and the agent claimed damage UNDER the car.  We did not hit anything or cause this in any way.    Again, they just made something up to charge us.  The two locations that made these false reports were in Split and Dubrovnik.

In hundreds of car rentals, I’ve never had this happen, yet it happened twice with Sixt in Croatia and others there told us they had the same experience. I believe Sixt staff is trained to do this as a business strategy. I would suggest using another company.