SkinnyIQ Fraud entry charged mr credit card for a product I never received Nevada

I participated in a trial offer and cancelled within 8 days as stated in their web site. The person I spoke with was rude and stated they already charged my card and shipped the product. I told them I wanted it cancelled and never ordered any further product. I noted the charge on my card and disputed it with the credit card company. I called Skinny IQ and spoke with Cleve who refused to refund my money or research what happened to the shipped product basically telling me it was my problem. Cleve also stated that it was too late for me to return the product and reiterated to him that I did not receive the product. He did not care and I am very upset about this