Complaint Review: Skybeam Texas - Internet Internet
- Skybeam Texas 1200 Gambrel Rd. Ste 100, Arlington, Tx Internet United States of America
- Phone: 866-411-3278
- Web: www.Skybeam.com
- Category: Internet Service Providers
Skybeam Texas Prairie Net, Unite Wireless Intermittent connectivity -- almost no DNS Service Internet, Internet
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Skybeam has the nicest customer service people and the
worst customer service I have ever seen.
In my area, they upgraded the system Nov. 2011 and from that day to Memorial
Day 2012, our service has been intermittent to non-existent. The
replaced the area connect point and we did get improved connectivity but the
network DNS service (the part that translates the website name to the IP
address) does not work most of the time.
I have truly spent hours on the phone with the friendly people (the really are)
on the help desk. The always promise to have the problem fixed but that has not
happened in 6 months. BTW, they do not track and update you on your service
ticket. I have no idea what they do with them but you will never hear from them
again about the outage!!
If there is ANY other option for service in your area, let me encourage you NOT
to use Skybeam for your service provider. In all fairness, when their system is
working, it works OK. However, when it breaks you are just out of luck getting
it fixed.
I can see a new cell phone tower being built in our area. I hope one of the
cell companies gets there gear up soon!
This report was posted on Ripoff Report on 05/24/2012 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skybeam-texas/internet/skybeam-texas-prairie-net-unite-wireless-intermittent-connectivity-almost-no-dns-servi-887817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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