Complaint Review: Smartfares.com - Internet
- Smartfares.com Internet USA
- Phone: 877-247-5967
- Web: www.smartfares.com
- Category: Airlines
Smartfares.com smartfares.com They booked a wrong airline and it took them 6 days, 50 phone calls, 10 hours on the phone and I lost a day in transit, to be fixed. These people keep repeating themselves instead of listening for the problem. dallas california
I booked a flight for 3 people to Rome with British airways and asked them several time "It is British Airway plane right?"
They said YES. After I received my conformation, it was American Airline plane. I called several times and they put me on hold , got cut off several time and more after I asked for a manager. Nobody seems knew who is the manager.
After few hours of my time , I finally talked to Z Johnson and after keep repeating himself , he did fix it but with a day lost in transit in London.
They don't know what customer service is and they are unreachable. They say their base is in California but it acctualy its in India.
This report was posted on Ripoff Report on 08/26/2014 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smartfarescom/internet/smartfarescom-smartfarescom-they-booked-a-wrong-airline-and-it-took-them-6-days-50-pho-1172426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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