Complaint Review: SmartSubs.com - Internet Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- SmartSubs.com Internet United States of America
- Phone: 8883178590
- Web: smartsubs.com
- Category: On-Line Business
SmartSubs.com smartsubs suck, they advertized one thing and sent me something else!! Internet
*REBUTTAL Owner of company: An honest mistake...
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
At first i thought this was a great deal! but come to find it was a ripp off. on their web site they were advertizing a whole season to the avatar for 11 bucks. the picture on the web site was the whole season, the title above discription stated the whole season, and in the discription it also said this dvd croncles the complete season AND on my receipt it said... the whole season!
so, i wait for my order and what do i get? A volume!!!! which by the way is only one of four disks of the whole season! they sent me something totally different than what they advertized!
then i called customer service, they didnt even open at nine when they said. i was told it was a mistake and if i like i could return it and buy the whole season for a low price, lower than everyone else. they dont even advertise the volumes on their website! if you type in avatar all that comes up is season 1, 2, and 3! they only sell the whole seasons!!!! so how is it a mistake that its supposed to be a volume! they purposly make you think your getting the whole season, and conveniently there was no supervisor to talk to. only the president and he was not there!!!!
so i had to send it back, i didnt even get what i thought i was buying. they advertised the complete season being 30 bucks marked down to 10. if its a mistake how could a volume be 30 bucks thats not the running price. they have the picture of the complete season right there!!!!! im soooo pissed if i could hire a lawer i would. because this is false advertizing!!!! THEY SUCK
This report was posted on Ripoff Report on 10/30/2009 07:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smartsubscom/internet/smartsubscom-smartsubs-suck-they-advertized-one-thing-and-sent-me-something-else-inte-517259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 REBUTTAL Owner of company
An honest mistake...
AUTHOR: SmartSubs - (United States of America)
SUBMITTED: Sunday, November 08, 2009
We certainly understand your frustration - the item listed was incorrect and we appreciated you pointing that out. We carry over 15k products and occasionally find products listed incorrectly. As soon as this was brought to our attention, we fixed the problem. As with all online merchants, our terms of use stipulate that in the event of a pricing or item error, we do have the right to fix the problem and cancel the order. In this case, we issued an immediate and full refund for the product we sent. There was no rip off about this issue - it was a genuine mistake that was fixed immediately.
Related Reports
04:45 PM
08:56 AM
04:17 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
