Smith-sights Do not engage in business with Smith-sights Wabash Indiana

Mr. Smith,

You’re business practices or lack thereof, which I described in detail and by sequence, can be crossed checked by anyone simply reviewing the complaints against Smith-sights. Google is the engine I used initially; the Better Business Bureau (BBB) came up first in my case.

Lets start there shall we; you had 5 complaints against you this year (the year is not over yet). 4x Complaints for delivery issues; All of these complaints spoke of waiting times between 6 months to 1 yrs, failure on you're part to answer e-mails, from said customers when inquiring about order status, getting the run around, etc, the very same sequence numbered 1 to 8 in my initial post. Complaint# 5 is labelled as Problems with products/service, where the complainant again speaks to 1 yr without delivery. Sequence 1-8 again.

There are several more complaints against Smith-sights on the “Complaints Board “ another site that protects the rights of consumers; More of the same sequence 1-8 as laid out in my initial post. Getting the run around, waiting 6 months to a year still no product received, failure on you’re part to answer customer e-mails when they inquire as to why there order is talking so long, ETA for delivery, ignoring request for refunds, etc;

Finally this site has 3 complaints, including my own. Yup, you guessed it, more of the same, sequence 1-8 as per “Do not do business with Smith-sights. Mr. Smith how can you justify the wait times alone? 6 months to a year to make/ deliver products.  Last time I checked you were not fabricating components for the international space station. You modify front sites on Mosin Nagant 91/30 rifles and its variants and provide assorted accessories for said weapons. I suggest that you modify the wait times cited on you’re web site to reflect reality. You may get less infuriated costumers. This was day one for doing research, I am sure I will find more. How many people, just gave up, I wonder.

Now since you brought it up, yes I do now have a tracking #, I wonder was it my constant e-mails requesting order status or the complaint I filled with the Better Business Bureau against Smith-sights, that forced you to finally send the goods I ordered and paid for, hmmm…, I wonder. Let’s look at my case shall we;

I placed two different orders with Smith-sights; 09/17/2013 for $124.00 and 11/22/2013 for $103.00. That being said, Mr. Josh Smith has been wasting my time since 09/17/2013 for the huge sum of $227.00. To this date Smith-sights has failed to deliver the requested merchandise but was more than able to accept my money. Smith-sights was contacted on numerous occasions over that time line via e-mail. Mr. Smith has no phone number listed on his web site. This would involve customer service or dealing with customers.

During this period, Mr. Smith/ Smith-sights served up Sequence line 2- 7

2.      He will ignore e-mails sent by the customer, inquiring on order status once delivery times have been exceeded as per the Smith-sights web      page;

1. Ignore more e-mails from customer;
2. On the few occasions were you will get a reply, which will be a short one liner, Smith- sights will give the customer the following reasons as to why the order has still not been delivered; problems with suppliers, suppliers sending him defective parts, very busy, mailing problems such as merchandise lost in the mail ( the customer will not be provided with shipping confirmation or tracking information at any time) or returned to sender due to USPS or other providers error/problem;
3. This process will go on for 6 months to a year or more;
4. some customers will give up, others will file complaints against Smith-sights w/ different agencies;
5. If the customer files a complaint. Smith-sights will then engage the customer via e-mail. This engagement will consist of the following unprofessional and childish behaviour; intimidation, belittling, sarcasm, smoke screens to confuse issues, long monologues, failure to take responsibility for Smith-sights shortcomings and business practices,  to name a very few or the customer will be told that his/her merchandise is “in the mail”. Again without ever receiving shipping confirmation or tracking information;

Since I filled a complaint with the BBB on 07/30/2014 (in which I request full repayment and an apology from Smith-sights), I am mostly dealing with Sequence line 7 (read above) and on that same date (by some miracle), I was advised by Mr. Smith (a rare threat) that my order was in transit, but I had to complain to get tracking information. Mr. Smith, you may have a good product, I don’t know, but you know nothing about running a business or proper customer service.

centurionverinus

I will not take your money and run. I have been in business for three and a half years. I haven't survived by cheating customers.

I have told you, Mr. Paquette, that I'm not going to engage in any online debates.

Your tracking number is LZ434670592US. That tracking number will speak for itself, I guess.

I wrote you several times and received no responses. I can only guess that you never checked to make sure I was in your address book as I suggested, to make sure my emails were not bouncing. I had many questions for you. When you failed to answer, I went ahead and sent.

You said you demand a complete refund. You overpaid for shipping to Canada. You paid that twice. I will refund that overpayment. I told you that.

Again, your tracking number is LZ434670592US . The Internet folks can all watch it come in together, I guess.

Regards,

Josh Smith
Smith-Sights LLC