Report: #1463724

Complaint Review: SoftwareMax - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Richard — Eclectic United States
  • SoftwareMax

    Austin, Texas
    United States

SoftwareMax Sold me Microsoft Office 2016 with Product Key that didn't work but one time Austin Texas

*Author of original report: Website

*Consumer Comment: Is the company an official reseller?

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I purchased Microsoft Office 2016 as a download and Product Key to activate the software.  Product Key said it was 3 Retail Users and unlimited downloads.  I purchased a new PC and attempted to download it to the new system, after uninstalling it from my old computer and when the Product key directed me to the Microsoft Site to activate the software the product was not in the Microsoft system.  I attempted to contact and find out what was wrong 3 times with no response from Software Max. 

Microsoft Office Professional 2016 Retail 3 Users - Download
Activation Key:  -FVWDP Download Office 2016 Pro

This report was posted on Ripoff Report on 10/06/2018 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/softwaremax/austin-texas-73301/softwaremax-sold-me-microsoft-office-2016-with-product-key-that-didnt-work-but-one-time-1463724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: Richard - (United States)

POSTED: Monday, October 08, 2018

I don't really care what you say, if a company mis-represents itself and has all the official site in which it sells what is suppose to be Microsoft then it is not my problem...look at law, not your software books.  It said the following, copied and pasted


Microsoft Office 2016 Professional Plus (PC Download)  

In stock

SKU:MS-269-16807   Quick overview:

100% genuine License, permanent for 1 PC -Available for download Immediately
Direct Download From Microsoft.


  Now, what were you saying about official....I don't know but it is definitely saying it is official in some capacity...so please don't respond unless you have researched the business and site.  

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#2 Consumer Comment

Is the company an official reseller?

AUTHOR: Chaiya - (United States)

POSTED: Monday, October 08, 2018

I'm not sure it is.

Also, it shows that you don't know very much about computer. If you know, you would never give the product key whether it is a full key or not. If it is a full version (which I doubt because it should be longer), then you are screwed because others can steal it. If it is not, then it is useless because it cannot be used to verify the product you bought.

However, if I remember correctly about how Microsoft software works, you cannot register more than the number of your license. If you have registered your computer to a license, then it is permanent. You cannot uninstall from one computer and then attempt to re-register on another computer.

You may need to contact Microsoft directly about this issue and hope that they can help you. However, I don't want to give you hope because the chance of success is slim.

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