Complaint Review: Solaractive - Tarzana California
- Solaractive 18740 Oxnard Street Suite 315 Tarzana, California United States of America
- Phone: (818) 996-8680
- Web: Solaractiveintl.com
- Category: Small Business Services
Solaractive Have e-mail 6/13/2012, that custom product would be done, e-mail 8/22/2012, saying they can't do it. Tarzana, California
*REBUTTAL Owner of company: printing 10 shirts when our minimums are 72 pieces
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I ordered 10 custom photo-reactive T-Shirts back in June.
On Jun 13, 2012, at 3:21 PM, solaractive
We can do 10 , but the cost to print 10 is very expensive. We need to make screens per color of the design
$25.00 each color
$20.00 each color for film
$15.00 each color for set up
$25.00 each tee to print.
If you want to do that we can. First costs are always more expensive, then we have the screens and film so we can rerun it and only have set up cost. Let me know.
Thank you,
Debra Mattes
President
SolarActive International
18740 Oxnard St. #315
Tarzana, CA 91356
www.solaractiveintl.com
www.blazenailpolish.com
818 996 8690
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After several attempts throughout the entire Summer almost 3 months, of e-mailing back and forth, here is the e-mail I received this morning:
From: SolarActive
We are way too busy to run 10 shirts at this time, our minimum is 72 pieces. I hope we can work with you later in the future if things slow down here.
Best regards,
Sean Barnett
VP of Operations
SolarActive International
18740 Oxnard St. #315
Tarzana, CA 91356
Phone: 818 996 8690
Fax: 818 996 8172
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This report was posted on Ripoff Report on 08/22/2012 11:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/solaractive/tarzana-california-91356/solaractive-have-e-mail-6132012-that-custom-product-would-be-done-e-mail-8222012-s-930964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
printing 10 shirts when our minimums are 72 pieces
AUTHOR: Printer - (United States of America)
SUBMITTED: Thursday, August 23, 2012
Unfortunately, we were unable to print for you at this time. However, we did say we would print for you when it wasn't back to school time in our busiest season. It took 3 months for you to make a decision on 10 shirts, and due to the nature of our business 72 pieces is our minimum. We tried to accommodate you, and would have 3 months ago, but when we are in production for back to school and Halloween we cannot stop and run 10 tees. We would gladly sell you the inks to take your art to another printer.
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