Complaint Review: Solarhome.org - Salt Lake City Utah
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- Author Confirmed
- Solarhome.org solarhome.org Salt Lake City, Utah U.S.A.
- Phone: 866-786-7763
- Web:
- Category: Home & Garden Stores
Solarhome.org RECEIVED BIRTHDAY PRESENT AND WASN'T ALLOWED TO RETURN FOR FULL REFUND! Ripoff Salt Lake City Utah
*UPDATE Employee: Complaint
Show customers why they should trust your business over your competitors...
My sister ordered a solar fountain for my birthday through this company. It arrived. The fountain was a disaster.....not intended for outside use...the size is intended for inside table tops poor quality ugly and the solar part was an add on all for $116.00.
I called them the next day to return and get a refund for my sister they proceeded to tell me there is a 30% restocking fee on all items!! can see for paying for shipping ...but they ended up getting almost $50 bucks for sending a piece of crap!
Please beware this company and it's return policy!
Joan
Albuquerque, New Mexico
U.S.A.
This report was posted on Ripoff Report on 07/19/2007 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solarhomeorg/salt-lake-city-utah-84111/solarhomeorg-received-birthday-present-and-wasnt-allowed-to-return-for-full-refund-ripo-261911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Complaint
AUTHOR: Solarhome - (United States of America)
SUBMITTED: Friday, June 04, 2010
I received a email from a colleague alerting me that this posting had been placed by a former customer and appeared on rip off report. I am sorry I did not check this sooner but was not aware this website existed or that a former customer may have filed something here. I am happy to address this issue and we make customer service our top priority with every customer if with past orders however old and recent.
Our return policy is clearly articulated on the site and we hope that all customers will review this before they order and items and the item is shipped. The reason a restocking fee is assessed is because the items are custom ordered at the time of shipment. This particular item was not a product we had in stock but the customer ordered it and we direct shipped it from the manufacturer. We do this in order to lower costs to our customers and to be in a position to offer a broader range of products.
I am sorry the customer did not find the item consistent with their expectations. It sounds like from the posting the customer was offered a return in a manner in keeping with our sites return policy but found that unsatisfactory.
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