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Ripoff Report | SOURCE BY CIRCUIT Review - SCARBOROUGH, Ontario
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Report: #218145

Complaint Review: SOURCE BY CIRCUIT CITY - SCARBOROUGH Ontario

  • Submitted:
  • Updated:
  • Reported By: TORONTO Ontario
  • Author Confirmed What's this?
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  • SOURCE BY CIRCUIT CITY SCARBOROUGH TOWN CENTER, TORONTO SCARBOROUGH, Ontario Canada

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Hey,
Talking about extended warranties by Circuit city(Source in Canada).

I bought a cordless telephone from them a year back with 2 years extended warranty. I was told then that anything up to $200 value is replaced and not repaired.
Well, when I took the phone to the shop with the keypad problems, I was told that it is actually a Repair warranty that I have(none of this shows up on the receipt though) and I won't even get a loaner phone for the period that they take to fix the phone. Ridiculous!!
It was a very humiliating and frustrating experience!

Promod
TORONTO, Ontario
Canada

This report was posted on Ripoff Report on 10/28/2006 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/source-by-circuit-city/scarborough-ontario/source-by-circuit-city-misleadin-extended-warranty-refusal-for-a-loaner-during-repairs-sc-218145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 Author of original report

You guys are missing the whole point..

AUTHOR: Promod - (Canada)

POSTED: Thursday, November 09, 2006

Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.

They don't even care to five a loaner equipment during the so called Repair period.

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#6 Author of original report

You guys are missing the whole point..

AUTHOR: Promod - (Canada)

POSTED: Thursday, November 09, 2006

Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.

They don't even care to five a loaner equipment during the so called Repair period.

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#5 Author of original report

You guys are missing the whole point..

AUTHOR: Promod - (Canada)

POSTED: Thursday, November 09, 2006

Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.

They don't even care to five a loaner equipment during the so called Repair period.

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#4 Author of original report

You guys are missing the whole point..

AUTHOR: Promod - (Canada)

POSTED: Thursday, November 09, 2006

Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.

They don't even care to five a loaner equipment during the so called Repair period.

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#3 Consumer Suggestion

Use your back up phone

AUTHOR: Dave - (Canada)

POSTED: Wednesday, November 08, 2006

You should have one of those $5 handsets as a backup phone.

Cordless phones don't work in a power outage.

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#2 Author of original report

Geez..this guy has not read the warranty at all..

AUTHOR: Promod - (Canada)

POSTED: Wednesday, November 08, 2006

OK you ask me to read the warranty. How about you reading it and telling me where in it is written that it is a repair warranty and not a replacement warranty?

This is a telephone instrument and when you guys are going to take 2 or more weeks to "repair" it, do I go without a phone?

Or do I buy an phone for 2 weeks or so?
Does that make any kind of sense?

Promod

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#1 UPDATE Employee

READ

AUTHOR: Larry - (U.S.A.)

POSTED: Wednesday, November 08, 2006

geez. READ THE PAPERWORK. No where in the warrenty policy does it state that they will give you a loaner phone until yours gets fixed.

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