Complaint Review: Southwest Airlines Rapid Rewards - Dallas Texas
- Southwest Airlines Rapid Rewards P.O. Box 36647-1CR Dallas, Texas United States
- Phone: (1-800-435-9792)
- Web: https://www.southwest.com/
- Category: Airline Companies
Southwest Airlines Rapid Rewards Southwest Rapid Rewards credit card mislead me on where my point balance was causing me to miss a year long companion pass. I was sent an email on 12/17 stating I was $1800 away from the companion pass. When I called them, they explained that when I got that email, it was already too late. They aologized but refused to give me the companion pass or anything. Dallas Texas
Southwest Rapid Reward point count is displayed in a deceptive way that caused me to miss the target I was shown for purchases. They also sent me an email letting me know I was almost there, when, apparently, that was the last statement that counted toward the total. I feel that I have been cheated out of at 3-4K woth of air travel. I am cutting all ties with Southwest.
This report was posted on Ripoff Report on 03/01/2018 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-airlines-rapid-rewards/dallas-texas-75235/southwest-airlines-rapid-rewards-southwest-rapid-rewards-credit-card-mislead-me-on-where-m-1431992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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