Spencer's TV & Appliance customers can feel confident and secure because Spencers TV & Appliances is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, pledged to total customer satisfaction.

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*UPDATE: Rip-off Report Investigation: feel confident about doing business with Spencer's TV & Appliances - Spencer's has greatly enhanced their proactive approach in giving customers what they need, when they need it. One executive stated that they realize that assisting customers in selecting the best appliances for their home and budget is critical for the most important thing in every consumer's life (his or her home ) and they take great pride in being selected as the retailer to help customers achieve their dreams...

Rip-off Report Investigation: Spencer's TV & Appliances gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Customers can feel confident and secure because Spencer's. Spencer's TV & Appliances is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and they've pledged to resolve any and all legitimate complaints.

Spencer's states it is their .."sincerest intention to make every one of their customers happy with every part of their transaction at Spencer's at the lowest prices." Executives report that they have stringent requirements into their hiring practices to ensure sales and customer service personnel are of the highest quality, provided more intense training practices to teach new and better ways of servicing customers, improved communication among managers and floor personnel so that any misunderstandings are dealt with on the spot, and empowered all employees to do what's necessary to make any and all customers happy.. Spencer's realizes that clear communication is the key to happy customers, so they pledge to make sure each and every customer clearly understands the specific model they are purchasing and the terms of all deals before they leave the store.

Spencer's explained to Rip-off Report that they have increased staff in all areas, having grown from a small staff of 4 or 5 to their current staff of 300, and while they've experienced some growing pains, they are taking the steps necessary to make sure all customers are satisfied every time they shop at Spencer's.

Spencer's TV & Appliances personal attention always putting the customer first. Spencer's TV & Appliances believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Spencer's TV & Appliances truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.

Read more about Spencer's TV & Appliances and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================

Spencers TV And Appliance - Joseph S. Mgr No fulfilment on extended warranty coverage ripoff Mesa Arizona

We have owned a self cleaning/smooth surface oven before. When we purchased a GE appliance with Spencers we also purchased the extended warranty. In our second year or so of using the stove/oven I noticed that it just wasn't cleaning up very well using the self cleaning option. Even after extending the time from 3 to 4 hours. Too much stuff was left on the door and I told Spencers I wasn't sure if it was the operation of the stove or if something was really wrong in there. The door didn't seem to close tight.

After calling for service we were informed that our warranty did not cover the cleaning components. It covered other things though but that was of no use. I complained asking what good is a warranty if you can't have the cleaning components serivced for operation capability? I asked for the manager. He's not here; he'll call you back.

A few days later I call for the manager again. He's busy, he'll call you back. Another day and both phone lines to store have mailboxes and are full ! The manager J. Sanders did manage to call me back and still insisted the warranty wasn't any good.

My husband wrote complaining about the losey warranty and asked how they could be so sure the problem wasn't covered when no one even came out to see if it was the cleaning components not performing in the first place!?!

We canceled the balance of warrenty with only about 6 mos. left on it.

Karen Gilbert, Arizona
U.S.A.