Spirit halloween Spencers Refund policy not followed Birmingham Alabama

Obviously, the reference to the unopened unused items was to the hose and the wig. The store  representative who appeared to be the manager had no issue with refunding the costume initially and then flip flopped back and forth on his decision on the refund as if it had nothing to do with policy but strictly his sole discretion and that his personal decision overruled the written policy on the receiptIt was obvious that none of the items were used and he knew it especially since I had spoken with him when the purchase was made and said in advance that I needed to know the return policy since i was not sure it would work.  I only put the purchases on my credit card initially as I thought if a refund was needed it would be simple. We had plan to pay cash for any purchases on the 18th because the policy for a refund for purchases at that point was not available according to store policy since it is a seasonal item which is reasonable. After receiving a partial refund I left the store and the property immediately. I did not linger as I had concern for the children who were with me and knew the store staff had no intention of following the written company policy.IF your store policy is no refunds for any reason with or without a receipt then just state that and then customers wont be upset.  As it is this is a form of fraud.

 Another day another **s...Seriously it must be that time of year.

First off if your daughter and her friend were getting replacements, why were you insistant that they REFUND your purchase to your credit card?  Why didn't you just do the EXCHANGE and then deal with the difference either way(credit or paying more)?

I return the unworn, unused, unopened items

- Unopened?  Then how come you didn't know it was inappropriate until you got home?  Did you just randomly pick up a package without looking at the picture on the front?  How would you know there was no way to alter it unless you opened it?

Oh and as for your "connections" to the police department.   Yea that worked out really well for you, especially when they FAILED to show up.

 I don't think he wanted to  really talk to the police

- I don't think you really wanted to either...or you would have used your "connections" to make sure they came.

Immediately I tried to call the corporate office and got a recording they are closed

- Okay so we know you had a phone.  So why didn't you call the police since you were more than anxious to talk to them.  Oh and as for being closed...how about telling us what time you called.  Who knows perhaps they aren't a company that works 24/7 to handle every **s that comes along.

I think the FULL story is a lot more interesting and probably doesn't show you in the best light.