SPOTLIGHT RESORTS LAINIE LEWIS resell timeshares HUNTINGTON BEACH CALIFORNIA

I first had contact with Lainie at this company on 3/1/16 when I paid a $299 membership fee and signed the agreement after viewing aTV ad. Since then not once have they rented the property and brought me in any income. Furthermore, two supposed sales have gone by the wayside, the first because the buyer wasn't qualified and the second because Lainie believes I told her not to move forward with the buyer which couldn't be further from the truth.

All this over three years plus time of countless and ridiculous phone calls from Lainie stating " I spoke to her at title yesterday" - yet she refuses to name a name and a title company. I told her no more phone calls until you have a sale confirmed.

I want her to email me updates but she refuses to put anything into writing. She refuses to refund or provide a detailed invoice for $325 I paid them on 1/10/18  which she verbally told me was 100% refundable as it was part of the title fees I was paying in order to facilitate the sale to the first unqualified buyer.

They have ridiculously high rental and sale prices on this property which I have repeatedly told her to lower just to get it rented or sold because I don't want this still in my estate when I die! They never answer their phones and take weeks to respond to emails if at all. There's no legitimacy to this business at all!!