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Report: #1173410

Complaint Review: Ripoff Report | Steel Building Pros Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Steel Building Pros is the lead supplier of pre-engineered steel buildings. Steel Building Pros offers every steel building system a warranty and amazing customer service & support. Steel Building Pros services every state in the U.S., their metal buildings meets or exceed all local & state wind/load requirements. - Virginia Beach Virginia

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  • Updated:
  • Reported By: Tom Hazell — Norman Oklahoma
  • Steel Building Pros Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Steel Building Pros is the lead supplier of pre-engineered steel buildings. Steel Building Pros offers every steel building system a warranty and amazing customer service & support. Steel Building Pros services every state in the U.S., their metal buildings meets or exceed all local & state wind/load requirements. 3169 Shipps Corner Rd Virginia Beach, Virginia USA

Steel Building Pros Verified TRUSTED Business REVIEW: Steel Building Pros is dedicated to customer satisfaction. Steel Building Pros have built great relationships with thousands of happy customers across the country. Steel Building Pros believes that the key to their customer's success starts with great communication.
*UPDATE: Steel Building Pros pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Steel Building Pros recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: June 6, 2018: Steel Building Pros remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Steel Building Pros is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Steel Building Pros has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Steel Building Pros has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Steel Building Pros remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Steel Building Pros for its full commitment to quality customer service.

Ripoff Report's discussions with Steel Building Pros have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Steel Building Pros listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Steel Building Pros' founder, Rod Hobbs, has informed us that his businesses founding principles are based off of the values instilled in him during his Navy career; Honor, Courage & Commitment. Mr. Hobbs has proven customers time and time again that he still stands behinds these values today. He honors his word about the products & services he provides, the company has the courage to back most of their products with a 40 year warranty and his team has been committed to helping thousands of customers across the globe find the right product for their needs.

By understanding the value of putting his customers’ needs above all, Steel Building Pros has quickly became the leading & most trusted supplier of pre-engineered steel buildings on the market.

One things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Steel Building Pros truly communicates all aspects of their company, their products and their commitment to satisfaction. We are extremely pleased with our experience, it's not easy finding companies as easy and reputable as them to do business with this day in age. They are serious about meeting commitments and delivering on their promises."

Steel Building Pros is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Rod Hobbs during an onsite inspection held by a third party verification company with no biases towards Steel Building Pros.

Steel Building Pros is a steel building company that provides a wide variety of different types of steel buildings to consumers. Rod Hobbs expressed that he takes pride in his work, and his company goes above and beyond for its customers, "something different about us would be that we're able to go meet with the customer at their location. Rather than just sale something over the telephone that might not suit their needs. We want to meet and see where the building is going to go, what they're going to use the building for, and go over different types of styles of buildings to make sure we have the right product to suit their needs."

Leads for Steel Building Pros are obtained through several different avenues including radio, Internet, classifieds, billboards, and referrals. Potential customers can reach out to Steel Building Pros to inquire about their building services. From there they will, "go out and meet with them and go over the different product lines that we carry, and find the building that is going to best meet their needs." Mr. Hobbs expressed that they want to be as involved as possible during the sales and services process, "we want to meet with them face to face to make sure that we are answering all their questions, and education them about their different options with our products. Because it's an important decision." Mr. Hobbs also expressed that their are over 100 steps from inquiry to the final product, and they will be there for every step of the process. He further stated, "It's a building. You can't afford to make a mistake. Attention to detail is everything."



CUSTOMER CARE & COMPLAINT RESOLUTION – STEEL BUILDING PROS

During the onsite interview Mr. Hobbs was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that most complaints come from a miscommunication during the viewing of the blueprints of the building. When a situation like this arises Mr. Hobbs stated, "I go through it with them and make sure we get it sorted out, sometimes that means giving them upgrades or different options for free." This is not a common complaint due to Steel Building Pros view on complaints, "how did we get here, and how do we make sure it doesn't happen again?"

When asked to comment on complaints posted on Ripoff Report's website Mr. Hobbs expressed that he believes the comments were posted by a disgruntled ex-employee. This is due to Steel Building Pros don't being able to find the customer’s name in their system, and him not spelling Mr. Hobbs' name correctly. Additionally, Mr. Hobbs reached out to the customer to correct the issue, but the customer never reached back out.

Steel Building Pros is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it's very important to me. If a customer feels that they're not getting their needs met, and they're not getting the service the building that they paid for the service that their expecting I want to know about it. So being a part of the program where somebody goes and voices their concern and their frustration, and being able to be made aware of it and have an opportunity to make it right is very important."



STEEL BUILDING PROS - STATEMENTS FROM THE PRESIDENT – ROD HOBBS

" Dear Steel Building Pros Family,

My name is Rod Hobbs and I'm the president of Steel Building Pros, I proudly served our country in the United States Navy. During my naval career I worked diligently upholding the Navy's core values: Honor, Courage & Commitment. Anyone who's known me since, knows that these core values have stuck with me. That's why our company goes above and beyond the call of duty in not only providing the best products but also the best customer service in the industry.

I started this company almost 20 years ago after spending several years working for another steel building company that only had one product line. Time after time, I saw customers pushed into something they didn't really want because that's all the company offered and I thought there has to be a better way. How much nicer would it be actually being able to provide the right building for each customer based on their individual desire, budget, and application instead of trying to persuade a customer into a different type of building because that's all we had. That's why I'm proud to offer all styles and designs of steel buildings engineered from only the highest quality materials. Yes, you may pay a little bit more initially but I believe in sharing the facts with our customers and giving them the chance to decide what's best for them. Give us an opportunity to serve you and I'm confident, you'll be glad you did.

Thank you again for taking the time to research our company. I'm fully committed to your satisfaction. If there is anything at all I can help you with, please do not hesitate to e-mail me at rhobbs@steelbuildingpros.com. I look forward to hearing from you and helping you with your steel building project. Respectfully, R. Hobbs President/CEO Steel Building Pros

Come in to Steel Building Pros and see why our personalized service makes us the best support team in the world.

Steel Building Pros' team have expressed that they feel very confident doing their job. Each team member goes through a rigorous hiring process and hours and hours of training to ensure they represent Steel Building Pros' core values. Ripoff report has found nothing but exceptional experiences when interacting with the team at Steel Building Pros. Each employee is truly is the master of their craft, providing the best possible service for their positions. Their staff is like a family and they open that relationship with their customers, making sure to provide the best possible experience for them. Steel Building Pros takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Steel Building Pros provides a very positive environment to work in. Opportunities for suggestions and improvements are not only welcomed, they're encouraged. Mr. Hobbs is truly concerned about our contribution to the company and providing growth opportunities for our work family. He takes the time to listen and communicate with employees and customers alike. I don't think I've ever found another company where the president of that company will take the time to get on the phone with you personally to check on you, your family - to take the time to make sure you're doing alright. I think that says a lot by itself. "

Ripoff Report was pleased to learn that Steel Building Pros's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM STEEL BUILDING PROS

Steel Building Pros recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Steel Building Pros has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Rod Hobbs, Ripoff Report is convinced that Steel Building Pros is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Steel Building Pros meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Steel Building Pros Rob Hobbs Nicole FarrisTerry Peck Virginia Beach Virginia

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM STEEL BUILDING PROS:


Unfortunately a disgruntled employee was not happy over counseling about work ethics. The employee quit on the spot, swearing to get back at us somehow. A few weeks later, this popped up under a fake name from someone we've never entered into our database or have any records of. It's unfortunate that this individual couldn't handle corrective criticism and that they tried to hurt our company because of it. We have thousands of happy customers, some of who are display partners that love to show off their steel buildings and what they use them for.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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Steel Building Pros is a complete scam.  They lie to you from the first sentence to the last with most of what is in between a lie as well.


 


Lie #1  They tell you that the person who comes out is not a salesmen because a salesman would try to sell you the biggest building for the highest price and add on a bunch of extras you don’t need.  Truth --  He is a salesman


 


Lie #2  They tell you that for “Display Partners” they will save you money by getting you a building that has been cancelled by someone else who lost their deposit so they can discount the building for you.  Truth --  There are no cancelled buildings.  They just tell you this so that you think you are getting a good deal and so you have to make a decision today or risk losing the opportunity to get this “great deal”.


 


Lie #3  They tell you that they are offering you the opportunity to be a “Display Partner”.  Someone who will let us send people out to see their building.  They tell you that they will pay you $100 every time they send someone out.  $250 every time one of those people buy.  They suggest to you that in the past they average sending out 10 to 15 people in the next 18 months.  They are, therefore, suggesting that the building will pay for itself because you are a “Display Partner”.  Further, they explain that they only take on a limited number of display partners in your area and they already have one person in the area who has agreed to do this so you would be lucky if we picked you.  Truth --  They tell this to everyone they sell buildings to.  You will probably never see anybody sent out by them because their prices are so high and if they do not get people to buy on the spot, they probably will not buy.  The average person has NO ONE SENT OUT TO SEE THEIR BUILDING SO YOU WILL GET NO MONEY.  (Note: in this one lie they have told 5 lies)


 


Lie #3  They claim they are looking for a nice place to show, not one that is junked out.  Truth – they will make anybody and everybody a “Display Partner”.


 


Lie #4  They tell you that they already have someone in your area that wants to be a display partner and they can have only one more but they came to this appointment anyway because 1 they didn’t want to cancel your appointment and 2 they wanted to see which one of the two would be a better display partner for their company.  Truth --  There is no other person.  It is a lie.  You are the person they are after and they will tell you that you are better than the other couple so lucky you, you get to be the “Display Partner”.


 


Lie #5  They tell you that they are the largest manufacturer of Clear span buildings in the world and they ship out over 120 clear span buildings every week.  Truth --  They do not manufacture any steel buildings. 


 


Lie #6  Once they have finished telling you about the buildings, they will say that they are calling to find out if they have a cancelled building that is approximately what you want in size and type.  Truth --  There are no cancelled builidings.  They will give you 3 buildings which are close to the size you want but bigger and cost more money.


 


Lie #7  They will tell you that there is one that is approximately the size you want, but 4 feet shorter but there is a managers hold on it.  They tell you that they will have to check to see if that building is available.  They tell the salesmen to call them back.  Truth – This is all a lie.  They just want you to think that you are lucky that they might have a building in the size that you want.


 


Lie #8  They will call back and tell the rep that the person was supposed to buy it did not pick it up so they can use it.  The salesman will sound all excited because they are able to find the building for you.  Truth  -  This is a new building that has never been sold.


 


Lie #9  They will tell you that they will go ahead and add the 4 feet for you so that it is the exact size that you want and tell you that they will give you a discount on it.  Truth --  Their prices are much higher than many places you can find the same building for on the internet.  Just shop around and you will find the building for much less than they will sell it to you for.


 


Lie #10  If you keep saying no --  They will keep lowering the price until they can lower it no more.  They will tell you that they are taking the money out of their advertising budget.  They will tell you that they are giving you an advance on “Display Partner” fees, etc.  Truth --  they are just lowering the price.


 


Lie #11  Be careful.  Sometimes, they will describe a building to you but put a different description on the contract that is an inferior building than the one that was described to you.  They will substitute a much cheaper building that is now where near as strong without telling you.


 


Are these the type of people you want to do business with?  Rob Hobbs, the owner of the company, Nicole Farris and Terry Peck, the sales managers, are all habitual liars.


 


 


 


 

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#1 REBUTTAL Owner of company

Steel Building Pros Response

AUTHOR: Nicole - ()

POSTED: Thursday, February 12, 2015

Tom, we're sorry that we do not have record of speaking with you about a building or our display program. Our company stands behind our products and our customer service. We would love the opportunity to speak with you to clear up any misinformation that may have been shared with you.

We encourage all prospective customers to see our buildings before making a purchase. If you are interested in purchasing a steel building and want to see one for yourself, please contact us at 800-991-9251. We have many happy customers that are a part of our display program and would be proud to show their building to you. As a leading supplier of pre-engineered steel buildings, we hope to have the opportunity to serve your needs!

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