REVIEW UPDATE: April 19 2018: Strada Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Strada Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Strada Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Strada Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Strada Capital remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Strada Capital Corp for its full commitment to quality customer service.

STRADA Capital Corporation 's CEO, Mr. Bradley Kissler founded this Company with the simple philosophy that our clients and THEIR success is paramount. Every product, process and financial solution was created with that philosophy front and center. The Company is committed to 100% customer Satisfaction, but more than that, the Company is committed to 100% customer Success. STRADA Capital was built on a unique customer centric philosophy and he takes great pride as the industry’s far and away leader in this area. He would like to thank you for taking the time to review STRADA Capital Corporation. Mr. Bradley Kissler has given his personal commitment to maintain only the highest standards for integrity and customer satisfaction.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "STRADA Capital Corporation has proven to be the most transparent, and honest company to work with. The employees are clearly dedicated to their jobs and truly help businesses. They are serious about meeting commitments, and deliver on their promises.”


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Brad Kissler during an onsite inspection held by a third party verification company with no biases towards Strada Capital Corporation.

Strada Capital has been in operation since 1999 providing small businesses and entrepreneurs with the essential capital needed to advance their business. Their services include providing working capital, equipment financing or leasing, and generating capital out of their accounts receivable. CEO, Brad Kissler, stated the following about his company, "in essence we are a business bank. We loan money to businesses and help them grow through a host of financial solutions."

Leads for Strada Capital are primarily obtained through vendor relationships, as well as through attendance at conferences, trade shows, and calls made by their outbound call service. Once a client has expressed interest in their services they must submit a credit application to Strada Capital. From that point there is a period of due diligence where the client's credit and financial situation is accessed. This is also the period of time where they are in heavy communication to ensure expectation of services are being met. Mr. Kissler went on to state, "at that point we will propose to the client what we believe is a solution that's going to fit for them." After the client has agreed upon the most effected path to move forward a deeper level of credit investigation and due diligence takes place to ensure accuracy for both parties.



CUSTOMER CARE & COMPLAINT RESOLUTION – STRADA CAPITAL CORPORATION

During the onsite interview Mr. Kissler was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Kissler expressed that sometimes a client will experience a disconnect between their expectations and the final provided service. Mr. Kissler expressed that this is oftentimes routed in the fact that the company does not have a firm understanding of their current credit. He stated, "from time to time a customer...will be disappointed with the results that we provide them." However, Strada Capital attempts to be as straight forward and realistic during the due diligence process, "we work very closely with our customers and consider their business success to be our business success." Additionally Mr. Kissler expressed a refreshing perspective that every complaint is an opportunity to show customers how much the company truly values them.

When asked to comment on complaints posted on Ripoff Report's website Mr. Kissler expressed that he believes the complaints to be false. The complaint posted was directly in relation to Strada Capital's customer service. However Mr. Kissler expressed, "that's absolutely not our process. We certainly communicate, we are going to do everything we can to try to resolve any issues." Strada Capital researched to see how they could amend this complaint but could not locate the client in order to resolve the issue. However, the author of the complaint never responded and had led Strada Capital to believes this was done by a disgruntled employee.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Kissler expressed that Strada Capital is interested in participating in more programs similar to Ripoff Report in order to further assure future and current clients.

Strada Capital is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "this provides us with that avenue to be more proactive more preemptive. We appreciate the opportunity to have Ripoff Report look into this matter and weigh in on the matter.



STATEMENTS FROM STRADA CAPITAL CORPORATION – BRAD KISSLER - CEO

" STRADA Capital Corporation has assisted thousands of small businesses like yours with their growth strategies through financial products and services. STRADA Capital is an accredited member of the Better Business Bureau and enjoys its highest rating of “A”. We are proud of our dedicated executive team that has more than 100 years combined experience in assisting small businesses with innovative growth strategies. We strive to exceed your expectations in service, professionalism and above all, integrity."

STRADA Capital Corporation's team is given all the tools needed to confidently provide the services that are expected from them.

STRADA Capital Corporation takes employee satisfaction seriously as well. We as a company believe that satisfied employees produce satisfied customers. Employee feedback and surveys reveal comments such as this, “Extremely professional and fun environment that makes coming to work every day enjoyable.” and “Management is extremely helpful, positive, and kind.”

Ripoff Report was pleased to learn that STRADA Capital Corporation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM STRADA CAPITAL CORPORATION

STRADA Capital Corporation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, STRADA Capital Corporation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with "Bradley Kissler", Ripoff Report is convinced that STRADA Capital Corporation is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Strada Capital Corp meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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