Complaint Review: Straight Talk Telephone
Straight Talk Telephone Roaming scam Florida Florida
*UPDATE Employee ..inside information: Roaming plan scam
*Author of original report: Roaming plan scam
*UPDATE Employee ..inside information: Straight Talk Telephone Roaming scam Florida Florida
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I had called Straightalk on the May 2nd, 2017, and told a rep that I was going to Mexico the next day, and wanted to find out if my phone would work there. She said that it would work if I purchased the unlimited international plan. I explained to her that I would only be in Mexico for 1 day/1 night, and I wanted to keep in touch with my family when I get there.
I was very specific about my questions because in October 2015, before we traveled to Mexico, my wife and I both purchased a roaming plan but when we got there, my wife was unable to roam with her Straighttalk phone, while I was able to do so with my sprint phone. So I wanted to make sure if there was any setting on my phone that would make it work this time, or if this service was still unavailable but saleable. She said all I had to do was to set my phone's setting to roaming and I did so over the phone with her. [continued below]....
When I got to Mexico Wednesday, I wasn’t able to call or receive voice/ text from the US or Mexico. Apart from its calculator function, my phone was totally useless to me. If they had told me the truth, I would have found another option to keep in touch with my work and family, but I was consistently lied to. I was really disappointed.
To make matters worse, when I called the customer service on May 7th so that I could complain about the lie that I was told and ask for a refund. They blew me off and kept saying, “We don’t offer roaming plan service.”
Then I asked to speak with their manager, who happened to be Juille, Romo rep ID:10803. He was even worse. He was so rude and never apologized or agreed that I was given the wrong information. Even though he was able to look into his records, which showed that I purchased the plan on Tuesday for the sole purpose of my travel and that afterwards, I had no activity on my phone on Wednesday after I got to Mexico. All he kept saying like a mantra was, “we don’t offer roaming plan.”
This has happened to us twice now, and I have learned from the experience, but I don’t want other people having the same bad experience with Straightalk and their deceitful customer service reps. They don’t have a roaming plan with their unlimited international service plan.
This report was posted on Ripoff Report on 05/07/2017 12:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-talk-telephone/-/straight-talk-telephone-roaming-scam-florida-florida-1371846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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