strategic dream vacations scam nightmare robbed me of 380.00 Internet

I had two trips booked with this compsny I, paid them 380.00 i asked them before  about refunds they sait it was 100 percent refundable so i booked. They messed up my chridtmas reservations for one and never made the second resrtvation at sll. Thdy never sent me no paperwork nothing I told them I wanted to canvel everything because of an illness in the gamily they told me they dont rrfund but for crrdit. I said thats not what you told mr from thr beginng and that I needed the money to go out of state befote a family membrr passed. They staryed yelling me I was lying that I do not have a sick family member and will not give me none of my money back