Streetlib Streetlib Publishing, Streetlib Pub Mislead and Robbed by a Dishonest E-Book Distribution Company Queens New York

I have communicated with Streetlib and they were very appolijetic about the lack of phone service and the dificulty I had. I found them very genune and have changed my mind about the company. They really went out their way to make things right and that's the sign of a great company. Now I look forward to working with Streetlib, I believe they can make great things happen.

I tried to find Streetlibs customer service number and it isn't anywhere. I have questions before I commite my illustarted audio ebook, but there is no one to talk to. You can't trust a company that doesn't list there phone number, because if something goes wrong, what then. Sure there's an email address, but what are they hiding from? I want to do business, but not through an email.

Hi,

Our website and communication were unclear when our user first came with us with an issue. (we corrected them since) It lead this user to believe we were keeping more money than we originally announced. It isn't the case. The royalties the user received may have been lower than expected, but this is only because of the economic model of the store where the books were sold, as explained clearly on our Help Center. We tried to explain this to the user many times with no success.

Our reporting tools are working accurately but - as stated on our website and help center - depend on the data we get from stores. As it goes for any multi channel distributor out there. The same way our payment delays are explained and did fit with our explanation. We, however, saw it may not be clear for everybody so we took the time to clarify everything.

The communication could certainly have gone better and maybe the user didn't feel we understood his position. Plus, our website pricing should have been clearer from the start (to be precise: we stated we had a 10% commision on sales and failed to specify, there, that it was on the list price of the book, which is pretty standard. We have now added this information)

This is on us and we apologized repeatedly and corrected everything we could. However, at no time did we keep more royalties than our economic model states or stole anything from any user. We didn't try to hide anything or cheat anyone, we were always available to answer questions and clarify things, as we always try to be.

I'm afraid we lost the trust of the user who reported this as a "ripoff" and if there is anything we can do to gain it again, we certainly will. In the meantime, I hope other reviews and recommendations online will show this is an unfortunate incident and not our true portrait.

Thanks you,