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Ripoff Report | Stuff4Beauty.com Review - Shelbyville, Illinois
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Report: #269217

Complaint Review: Stuff4Beauty.com - Shelbyville Illinois

  • Submitted:
  • Updated:
  • Reported By: Cherrry Hill New Jersey
  • Author Confirmed What's this?
  • Why?
  • Stuff4Beauty.com RR4 Bos 119 Shelbyville, Illinois U.S.A.

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I order hairspray online. 2 lots of 3. The shipment came and only 2 cans of hairspray were in the box. I then emailed them and they stated that 77.98 for 2 cans of hairspray was what I ordered. WHAT? NOT.. I then sent them back after emailing them of the impending return. UPS. They refused the delivery. The product was returned in an unopened origional containers.

Donnask8
Cherrry Hill, New Jersey
U.S.A.

This report was posted on Ripoff Report on 08/21/2007 04:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stuff4beautycom/shelbyville-illinois-62565/stuff4beautycom-ripoff-didnt-supply-quanity-what-the-web-stated-false-information-shelby-269217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
2Employee/Owner

#5 Author of original report

customer service

AUTHOR: Donnask8 - (U.S.A.)

POSTED: Friday, August 24, 2007

If this company is so "great" why have they refused to refund the monies? Why did they refuse the return? What happened to companies giving the customer who is unhappy their money back? Because they are a sham, thats why. One person may have no problroms but unfortunately I had problems and they offered NO RESOLUTION. Thats BAD BUSINESS. Why I say? Because they knew it was misrepresented..Give me my money back and take your product bad and this will be over.

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#4 Consumer Comment

Stuff4Beauty Can't be Beat!

AUTHOR: Gr8 Day - (U.S.A.)

POSTED: Thursday, August 23, 2007

I am a stuff4beauty.com customer and have purchased many, many times from them. Let me say that you will not find a better company to buy from. This site is NOT a rip off site. they have excellent communication, great customer service, they ship fast and have super prices. If someone badmouths this company, they have a problem!

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#3 REBUTTAL Owner of company

This Complaint Closed by Paypal and the BBB Online

AUTHOR: Barb - (U.S.A.)

POSTED: Thursday, August 23, 2007

This complaint was CLOSED by the BBB online and by Paypal. Online shoppers please read what your buying before you click the buy button when you shop. Read return policies and terms. Stuff4Beauty cannot be more clear on the prices and quantities of products offered. Lots of happy customers shop at Stuff4Beauty with no problem, and glad to still be able to find their discontinued products.

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#2 Consumer Comment

Stuff4Beauty is a wonderful company

AUTHOR: Stuff4beauty - (U.S.A.)

POSTED: Thursday, August 23, 2007

I buy my products from Stuff4beauty and have never had a problem ever. They carry many discount priced products as well as my product that is extremely hard to find (discontinued) I am happy to pay a bit more to get my products I cannot find elsewhere. they deliver fast and securely!

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#1 REBUTTAL Owner of company

In Response To:

AUTHOR: Stuff4beauty - (U.S.A.)

POSTED: Thursday, August 23, 2007

Customer ordered 2 cans of a discontinued, hard to find brand of hair spray 10 oz each and we shipped 2 cans of the correct hair spray 10oz each. Customer acknowledged receiving 2 cans 10oz each but wanted 6 cans for the price of 2. Unfortunately we cannot do that. These are discontinued personal care products and are not returnable according to site policy clearly stated through-out the site. Original order clearly states order was for two 10 ounce cans. The page the customer ordered from clearly shows/reads priced per each, "Prices are for One" and "Individually Priced" in bold. We are not a wholesale site and no discontinued products are sold in lots. The term "lots" is never used on our site.

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