Complaint Review: suddenLink - Internet
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- Author Confirmed
- suddenLink www.suddenlink.com Internet USA
- Phone: 8888225151
- Web: www.suddenlink.com
- Category: Cable TV
suddenLink Bait and Switch - misrepresentated prices and my requirements to get prices quoted. Internet
*UPDATE Employee: Suddenlink Help
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I was quoted a total price for tv, dsl, and phone service of $111.57 per month with no installation charges for a period of 12 months for the middle tier of services and then it would go up $25 per month.
I received my first bill on 5/14/2015 and it was $136.14 and did not include installation charges. That is $24.57 more than I was quoted when I ordered the service. I called in and they said they could reduce the bill by $12.50 per month but I would have to sign up for easy pay which I was not informed of and also still above the price I was quoted when I ordered the service. I would not have a problem with the easy pay but I refused because that was not part of the original agreement.
I plan to cancel the service right away but I am very disappointed with the way they conduct business and I have been very inconvenienced by their actions. Beware!!!!
Pat, Tool, TX
This report was posted on Ripoff Report on 05/14/2015 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/suddenlink/internet/suddenlink-bait-and-switch-misrepresentated-prices-and-my-requirements-to-get-prices-qu-1229224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Suddenlink Help
AUTHOR: Suddenlink Help - ()
SUBMITTED: Tuesday, May 19, 2015
Hello - My name is Kacie, and I'm with Suddenlink. I'm sorry to hear that your experience with us has been less than exceptional. I'd be happy to look into this for you. Please feel free to email me directly with your service address and please reference this post. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie
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