SuddenValues.com Purchased two Dr. Dre headphones, received one pair 10 weeks later, but couldn't get refund for the headphones that didn't ship Internet

I placed two orders in February 2012, one for black Dr Dre headphones and one for white Dr Dre headphones.  SuddenValues took the funds up front($300 total in this case) and gave me a March ship date.  The ship date kept getting moved out.   So I started calling weekly as I was hoping to receive one pair for my child's birthday in May.  I was usually told the headphones would ship by end of that particular week that I called in, but they never did.   This went on for weeks. 

Finally in the last week of April I received the black headphones.  I did not receive the white headphones in time for my child's birthday in May so I had to go out and purchase headphones locally.   I then called SuddenValues early May (which is now almost 3 months since placing the order) and told them since they can't fulfill the order for the white headphones I wanted my money back.  I told them I had to buy a pair locally so I didn't even need the white headphones any longer.  I was told they would process the refund, but they offered to send a pair of headphones since they were now available!!!  I said I didn't need them any longer since I purchased locally after waiting for months.    So I was told they would process a refund back to my credit card.   I waited for weeks and nothing posted to my credit card account.   So then I tried calling back again.  I tried the Sales Department, Accounting Department, and Customer service, none of them answered their phones.   I tried for days and left many messages.   I sent emails to Suddenvalues, but would not get a response regarding this refund situation.   

Finally last week I tried calling again, and a person answered the phone!    I asked for status on my refund.  I was told only the accounting department would know about it, and the representative couldn't help me.   I told the Representative that the Accounting department never answers their phone.  The Representative continued to say she couldn't help me.    I finally gave up and told the Representative to just send me a pair of headphones, I didn't care if they were purple with pink polka dots.   She laughed at that, so I assume she must hear frustration from customers regularly.   I don't need another pair of headphones, but it was obvious that I either accepted another pair of headphones or kiss my $149.99 good-bye.  This was a terrible experience.  Now I know why they are rated as "F" by the BBB.