Complaint Review: Sumup - Wilmington Delaware
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- Author Not Confirmed
- Sumup 1209 Orange Street Wilmington, Delaware United States
- Phone: 888-250-2164
- Web: www.sumup.com
- Category: credit card processing
Sumup Sumup, Inc. Sumup, LLC Business owner Beware! This company will cease your credit card transactions! Wilmington Delaware
*Consumer Comment: Typical
*Author of original report: Spelling Correction
*Consumer Comment: Questions
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Business Owner Beware of this company! They will close your account and cease your money for no reason. And will then tell you that they do not have to provide you with any information as to why this took and that your hard-earned money has been credited back to your card holders AFTER you have provided your goods and services.
And will then proceed to tell you that their decision is final and that there is no appeal process. Your money has been illegally ceased! Think about changing to a more reputable credit card processing company before this happens to you.
Important: Your SumUp Account
Receipts
x
SumUp Security US <securitydepartment@sumup.com>
Feb 28, 2020, 10:29 AM (1 day ago)
Reply
to me
Dear Steve,
After a full review of your account, we are sorry to inform you that we won’t be able to provide you with our services.
Unfortunately, we are unable to process the pay out of any outstanding transactions. Therefore any remaining balance has therefore already been refunded to the cardholder.
This closure is in keeping with Term 15 of our Terms and Conditions, which can be found here: https://sumup.com/terms. Due to the rules and regulations of our financial industry partners, we are unable to disclose any additional or detailed information as to why a specific account is closed. Because of this, our decision is final and there is no appeal process.
Kind Regards,
SumUp Security Team US
This report was posted on Ripoff Report on 03/02/2020 11:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/sumup/wilmington-delaware-llc-owner-1492434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Typical
AUTHOR: Robert - (United States)
SUBMITTED: Tuesday, March 03, 2020
Of the 3 questions, you answered the one that actually has nothing to do with your claims. You say that they gave you no reason, but there is no doubt you probably know the reason.
Your response is very typical of someone who may not be totally "above board". Where you are either outright comitting fraud or trying to use their service in a way that is sketchy at best. Perhaps you are trying to sell certain "Legalized" products that banks are not allowed to be involved in.
In the end they felt that your business was too much of a risk and closed your account. As a business you should have all of your clients contact info. So if you are really legitimate then go back to the people that had their funds returned and ask them to pay another way.
#2 Author of original report
Spelling Correction
AUTHOR: Steve - (United States)
SUBMITTED: Monday, March 02, 2020
My apologies. I was a little upset when I wrote this. "Seized" is exactly what I meant. This credit card processing company offered no explanation as to why my account was being closed, nor did they say anything leading up to them seizing the remaining transactions that were in my account.
#1 Consumer Comment
Questions
AUTHOR: Robert - (United States)
SUBMITTED: Monday, March 02, 2020
What service or product do you provide?
Have you had any Chargebacks?
By the way the word you are looking for is "Seized" not "Ceased".
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