REVIEW UPDATE: November 6 2018: Sunlife Solar remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Sunlife Solar is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Sunlife Solar has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Sunlife Solar has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Sunlife Solar remains committed to improving customer satisfaction. [continued below]....

.....

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Sunlife Solar for its full commitment to quality customer service.

Ripoff Report's discussions with Sunlife Solar have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Sunlife Solar listens carefully to client feedback and sees them as an opportunity to improve and become more efficient as a company in the services offered and the support for those services.

Sunlife Solar's principal, Mr. Arthur Alexander has informed us that his customer’s experiences are the heart of his business. As a successful business executive, Mr. Alexander feels it's critical to listen to the feedback of his customers and employees and respond properly. By always putting his customers first, Mr. Alexander hopes to maintain Sunlife Solar as a successful company both now and for the future. Another top executive, VP of Customer Support Operations, Shienna Dela Cruz told us that Mr. Alexander's personal business philosophy is based on the foundation that "strives to add as much value as possible in service and customer experience, understanding that a successful company model is based on value added services and customer relationships." Sunlife's Ms. Shienna Dela Cruz says this, "We are one of the top solar companies for helping residential and commercial customers design a solar system that fits their energy needs and pair them with great financing solutions with no money down and immediate upfront savings. With us, you'll always receive a personalized approach to taking care of your solar project and be communicated with every step of the way to ensure you have the absolute best experience in making the switch to solar.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Sunlife Solar took amazing care of us during our solar purchase and installation. They met their commitments and delivered on their promises from start to finish. From the consultation, to the design approval follow up after they came to measure my roof, to the weekly project updates, the 5 star solar installation, and helping us learn about the system before turning it on, we are very pleased and impressed with Sunlife and recommend them to friends and family." br>

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Arthur Alexander during an onsite inspection held by a third party verification company with no biases towards Sunlife Solar.

Sunlife Solar, is a company that offers the booming commodity of solar power. Arthur Alexander, Chief Executive Officer of Sunlife, stated the following about the product they offer, "Our solar agreements are zero cost out of pocket for our customers and offset all of their historical energy needs so that 100% of their home is powered by the sun.”

Sunlife Solar primarily obtains their sales through indirect channels [distributers] in Southern California that implement direct marketing efforts. Mr. Alexander expressed that the solar industry’s zero down finance options is relatively new and Sunlife has worked very hard to ensure that they provide the best financing options for both a quality product and service. Sunlife goes through every step of the process with their customers, which includes initial contact, analysis of client's needs, and the design and installation of the product. Additionally, through the entire process, “…a dedicated project manager calls our customers every week to update them on the status of their solar project until their systems are installed, turned on, and our customers are fully satisfied with a great home improvement job well done.” ."



CUSTOMER CARE & COMPLAINT RESOLUTION – SUNLIFE SOLAR

During the onsite interview Mr. Alexander was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that they worked on an account that needed a partial re-roofing on an older roof, when additional services like this are needed they can work it into the total price of the solar system so that the customer does not need to come out of pocket. Because Sunlife Solar is not a roofing company they will sub-contract to high quality roofing companies to fulfill their customer’s needs. Mr. Alexander further expressed that one of these roofing companies forgot to put a tarp over the roof when they left for the day, and it rained that night. This incident ended up causing $20,000 worth of damage to the home. In order to remedy this rare situation, "we were out their the very next morning, even before the roofing contractor, and resolved the leaking. We corrected the roofing contractors mistake and we paid every penny of it." Sunlife covered damage costs and proceeded to complete the re-roof and install their customers solar system. In addition, they terminated their contract with that roofing company. Sunlife manages every project and, when applicable it’s sub-contractors, to the highest standards in contracting, quality assurance, and service.

When asked to comment on complaints posted on Ripoff Report's website Mr. Alexander expressed that the comments are 100% false and are the result of an online defamation campaign for financial extortion performed by an individual who has done the same thing to other solar companies and local businesses, "we hired someone that unknown to us had a history in online defamation, and at the end of a few weeks, suddenly stop showing up for work and went on an online defamation spree. In order to further assure future and current clients, Sunlife Solar has hired one of the top reputation management and search engine optimization companies in the US. Mr. Alexander also adds, "You can’t control what people write about you on the internet, whether true or false, anyone can write anything. That doesn’t make it true. We are a licensed contractor with the California State Licensing Board and they do a great job to ensure that we’re professionally bonded and insured and follow a strict set of rules and policies to ensure that California consumers are protected.” Additionally, “…we have great reviews on Yelp and are happy to present customer testimonials and show completed solar projects to new customers that ask for them.”

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Alexander stated, "Although we’ve confirmed that the reviewer is in fact not a customer of ours, we reached out to the poster in an effort to address the false claims. Since then we’ve also created a better social media presence to reach out to past and future customers and as always, take every extra step to ensure that our customers have a great experience us."

Sunlife is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "We appreciate the opportunity to have Ripoff Report come out and verify our business and accept us into their consumer advocacy program. Thank you for taking the time to review us and promote our great customer service and standards on your forum!



STATEMENTS FROM SUNLIFE SUNLIFE SOLAR’S CEO – ARTHUR ALEXANDER

" We are one of the top solar companies for helping residential homeowners go solar and understand what it takes to start and finish a project with great quality and service. Our customers always tell us we’ve gone above and beyond because we pride ourselves in giving our customers the satisfaction of providing one of the best home improvement experiences they've ever had. Please take the time to review our website, learn about our zero down financing solutions that may be a great fit, and meet the team who will help you make the switch to solar.

Sunlife Solar's team have expressed that they feel very confident performing to the best of their abilities and giving 110% on every project. Sunlife takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Sunlife provides a very positive environment to work in. Feedback and suggestions are welcomed and we’re encouraged to think of Sunlife as a family. Our company is truly committed to providing growth opportunities for us and our partners. Our executive team takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Sunlife's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction..



STATED IMPROVEMENTS FROM SUNLIFE SOLAR

Sunlife Solar recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Sunlife has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Sunlife’s CEO Arthur Alexander, Ripoff Report is convinced that Sunlife is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Sunlife Solar meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------