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Ripoff Report | SuperStar Review - Arlington Virginia, Internet
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Report: #861168

Complaint Review: SuperStarTickets - Arlington Virginia Internet

  • Submitted:
  • Updated:
  • Reported By: Cheryl — Marietta Georgia United States of America
  • Author Confirmed What's this?
  • Why?
  • SuperStarTickets 2305 Wilson Blvd, Internet United States of America

SuperStarTickets Omar Sider I had purchased tickets to my sons rock bands concert. They cancelled. they will not give me a refund, and also the mark up on the tickets was i bought 3 for 203.43.. they were only 10.00 each.. only, Internet

*UPDATE Employee: Event in question took place

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I was ordering tickets to my sons show at the Mascaraed in Atlanta Ga. Feb 22 2012 was the show date. They cancelled due to change on their tour, This SuperStar Tickets would and still will not give me a refund... they are rude (if you can get anyone ). and their markup is unheard of ... 10.00 each for tickets that costed me 203.43, for 3.. I want these people STOPPED!!!!!!

This report was posted on Ripoff Report on 03/29/2012 06:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/superstartickets/internet/superstartickets-omar-sider-i-had-purchased-tickets-to-my-sons-rock-bands-concert-they-ca-861168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Event in question took place

AUTHOR: AWSuperST - (United States of America)

POSTED: Tuesday, August 21, 2012

The show in question at the Masquerade in Atlanta GA was not cancelled. It was a multiple entertainer event, with different bands and supporting acts. In such cases the event makes it known that some names are subject to change on short notice. The venue never contacted us to say the event had been cancelled, because it went ahead. When the client called we explained the situation, and that it is not our policy to refund if the event occurred. The client did not register her complaint until a month after the event's original date, and did not send an email to our customer support until after posting a complaint on Ripoff Report. Furthermore, the price she claims the tickets were valued at has been exaggerated. In our terms and conditions we state that tickets may be priced above or below face value, as we are only a ticket broker and not the ticket vendor. Ticket prices are subject to fluctuation beyond their face value due to the market.

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