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Report: #404863

Complaint Review: Supreme Brands - Central Coast Nutraceuticals - Phoenix, Arizona

  • Submitted:
  • Updated:
  • Reported By: Plymouth North Carolina
  • Supreme Brands - Central Coast Nutraceuticals 941 Pearl Street Phoenix,, Arizona U.S.A.

Supreme Brands - Central Coast Nutraceuticals Both of these company, give you a (15) trial period but they charges your credit card before the (15) was up. It take them 21 days to get the stuff to me. Phoenix Arizona

*UPDATE Employee: Why is Central Coast Nutraceuticals responding to this?

*UPDATE Employee: CCN is here to help!

*UPDATE Employee: New Shipping Policy

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I order VitalAcai and Colopure from these company. I had (15) days to decise if I wanted to keep ordeing each month. They charge my credit card on 11/24/2008 they were not even mailed until 12/10/2008. I got that date off the evolope (DEC 10 2008 mailed from ZIP 33777) That (17) days if I got it the day it was mail. And I did not. I was only suppose to pay shipping and handing $5.95. They charges me $44.85 + $5.95 for one. The other company (Supreme Brands LLC charges $24.90. on 11/28/2008, I got both on the same day. I believe it was on the 15 or 16 of Dec.

Edwin
Plymouth, North Carolina
U.S.A.

This report was posted on Ripoff Report on 12/25/2008 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supreme-brands-central-coast-nutraceuticals/phoenix-arizona-85016/supreme-brands-central-coast-nutraceuticals-both-of-these-company-give-you-a-15-tria-404863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 UPDATE Employee

Why is Central Coast Nutraceuticals responding to this?

AUTHOR: Devin - (U.S.A.)

POSTED: Monday, August 03, 2009
To any readers:

Please dis-regard the post from Central Coast Nutraceuticals - I have no idea who this company is and they are in no way related to Supreme Brands, so it does not make sense why they are posting in this thread.
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#2 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

POSTED: Sunday, June 21, 2009
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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#1 UPDATE Employee

New Shipping Policy

AUTHOR: Sean M - (U.S.A.)

POSTED: Wednesday, March 04, 2009
Dear Consumer,

I would like to apologize for the delay in your shipping. We were outsourcing our shipping department during the month of December. We have also changed our policy with the 15 day trial. A customer's 15 day trial now starts from the day the product was received not shipped. If a credit was not processed for your account please contact me directly and I will discuss this matter with you. I can be reached at 858-368-6126, thank you.

Sean
Customer Service Manager
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