Report: #1199916

Complaint Review: Survival Frog - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, January 07, 2015
Updated: Thu, April 14, 2016
Reported By: Tiphanie — Baton Rouge Louisiana

Author Not Confirmed

Why?

Survival Frog Internet USA

Phone: 8007737737
Web: survivalfrog.com
Category: Miscellaneous Companies

Survival Frog Survival Life Unauthorized recharging of my credit card Denver Internet

*UPDATE Employee: Hello Tiphanie

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I bought one item online from this company. They have since repeatedly charged $27 to my card monthly for the past 3 months. I did not authorize this or sign up for anything.

I have communicated it to my bank, but have not been able to reach the Survival Frog company's customer service. Their voicemail greeting suggests there is an option to leave them a voicemail, but it didn't actually allow for one. Unfortunately, I think the only solution is going to be to cancel my credit card to prevent future charges.

This report was posted on Ripoff Report on 01/07/2015 09:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/survival-frog/internet/survival-frog-survival-life-unauthorized-recharging-of-my-credit-card-denver-internet-1199916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

Hello Tiphanie

AUTHOR: Brittany - (USA)

SUBMITTED: Thursday, April 14, 2016

POSTED: Thursday, April 14, 2016

I am so sorry that you were charged for a membership that you did not want. We do give our customers a trial to our membership when they order certain items from us and if the trial is not canceled after the 14 day period the membership does charge your account. We do inform our customers of any membership trials on their account when they make the purchase but I do apologize that you were charged unknowingly. It also sounds like you might have had two memberships with us since you were being charged over $19.95 each month. If you could reach out to me at support@survivallife.com using the subject ATTN Brittany I would like to try to make up for this happening by refunding you for the membership fees. I look forward to speaking with you and I hope you have a great day!