S.USA Life Insurance Company won't cancel mothers insurance policy, lost info already sent,must send for copy of policy just to send it back? Newark, New Jersey

On October 13 2009, I sent S.USA Insurance Co. brief but simple instructions to cancel her insurance policy. We received a letter dated December 14 2009 stating "here is the information you requested, and it was only cash value and surrender value information.    I then called them . They told me forms had to be filled out to cancel the policy, I said send them.

  We received those forms after December 29 2009. I promptly mailed all of the forms they requested. On January 27 2009 we received a letter requesting her original policy, and a form that must be notarized, and a lost policy form. We no longer have the original policy because we sent it to them. I called them and they said they cannot find her file and that I must send the notarized lost policy form, so they can send it to me so I can send it back to them.

  One hundred and six days for something that should be taken care of with only a phone call and its still not over. During this time they have taken out of my 75 year old mothers account 3 more payments.