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Report: #1423659

Complaint Review: Suzanne Smith The Intuitive Connection, LLC - Louisville Kentucky

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  • Reported By: Leah — San Francisco California United States
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  • Suzanne Smith The Intuitive Connection, LLC 2915 Frankfort Avenue, Suite A Louisville, Kentucky United States

Suzanne Smith The Intuitive Connection, LLC Suzanne Smith Intuitive Susanne The Intuitive Connection, LLC Suzanne Smith Spiritualist Medium, Psychic, Healer & Teacher Owner, The Intuitive Connection Suzanne's site indicates compassion, and understanding yet I disovered it is profit driven; money is valued over kindness. Louisville Kentucky

*REBUTTAL Owner of company: response from Suzanne Smith

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Suzanne Smith, owner of The Intuitive Connection, markets herself and her business, as a Psychic Practice with a goal of spiritual help. Here are a few statements direct from her site: ••"People often come to me with questions, with pain, with confusion. They leave feeling empowered, heard and centered." ••"Compassionate insight, empowerment and spiritual wisdom... My soul purpose as an Intuitive Practitioner" ••"I teach and help others to evolve and grow in spirit. In our time together I attune to your higher self, while the ego rests" The overall tone suggests the importance of understanding, spirituality as well as love and kindness, the core of compassion. Yet my brief interactions with Suzanne were the polar opposite, which is why I feel compelled to file this report. I'm also intuitive, I've had numerous readings during my life and thankfully, most are true to their higher purpose....but it's the ones that are "for profit" that value money over helping, much less any understanding, that give psychics a bad reputation.

In Suzanne's case, it was more subtle: it's about how she handled the situation and responded to me that are at direct odds with what psychics are supposed to exude, leaving me feeling dejected and upset.....questioning her core intent, spiritual values, ethics and accountability to any higher power. It began with my missed appointment. I had read through her site and appreciated her spiritual outlook, and was drawn to her use of the word "compassion"- especially with the extent of abuse I'd endured, and eagerly looking forward to the session...... but unfortunately had written it down for the following day. It wasn't until I saw her two emails at 11:18am, stating: "We had an appointment scheduled for 11am...(included her number)" followed by another a minute later: "It's 11am and ...and I'm sitting here waiting for you....." ...My heart just sank. I immediately responded in a flurry of emails, approximately a paragraph each, gushing my sincerest/deepest apologies, beginning at 11:15am. First I told her how I'd written the wrong day and how extremely sorry and embarrassed I was. No response. At 11:19.

I sent a second email with a more lengthy apology, telling her how I'd never missed an appointment in years, specifically because I'm very cognizant and respectful of other people's time, I make it a point to be punctual, how I reschedule as soon as I know there might be an issue, and how OH so sorry I was, adding I'd be glad to pay a reschedule fee to make up for it. No response. My third email at 11:24 was filled with more apologies, but now I included some fairly personal insight to help further explain how recent traumatic events had worsened my Complex PTSD, causing problems with memory/confusion, that's left me struggling to organize my thoughts, time, and my overall ability to function normally. I asked if there was anytime today - if not -I'd take her soonest available. I conveyed just how much this bothered me, how much I valued her time and how it wasn't just merely forgetting or the result of being careless. Finally after 1pm, she responded with one single email that included one statement: "You can reschedule on my site". So let me preface that while understand most business practices, and was not expecting an equally emotional or lengthy response, and know that not everyone is warm and friendly....but given the sites impression and the reality that most psychics are sought in moments of duress... her curt reply was both unacceptable and RUDE.

Most people -regardless of the type of business - wouldn't be so dismissive. It's the combination of things: It's the fact that I'd gone overboard to sincerely apologize in three emails, and she didn't bother to acknowledge in the slightest, ANY of the information in ANY of them. Her "non-answer" regarding the rescheduling fee I offered, indicating her refusal to even consider or accept a fee rather than charging me FULL PRICE. I found that while some psychics charge 1/2 the fee of a missed session, (I looked it up) it's rare to be charged full price - especially if the person is willing to reschedule- they know it's better to be understanding to potential clients, as it increases the likelihood of repeated future sessions when treated with compassion...which leads to long term customers complete with referrals and rave reviews....rather than rip off reports and complaints. Suzanne's site is disingenuous at best.

Real Psychics are supposed to set an example, are held to a higher standard that exemplifies truth, honor, respect and trust....for starters. I know my Guides/Angels and Ascended Masters would be appalled if I were to to value money over helping others, or deny a reading to anyone because of finances. BOTTOM LINE: God intended all psychic gifts to be given freely to othera- to assist and guide others with spiritual development- that's why He calls them GIFTS. Not a source of income. Psychics should have a regular job and offer ALL readings to ALL people for FREE- and ask for donations. I know God will reward them in making sure they're financially sound, maybe not rich, but that's not our purpose. It's to unconditionally love and forgive ourselves and others. And while I forgive Suzanne - my reason for reporting is to warn others of her sincerity and inent- and will gladly edit or remove after receiving an acknowledgement and changes.

This report was posted on Ripoff Report on 01/17/2018 03:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/suzanne-smith-the-intuitive-connection-llc/louisville-kentucky-40206/suzanne-smith-the-intuitive-connection-llc-suzanne-smithintuitive-susannethe-intuitive-1423659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

response from Suzanne Smith

AUTHOR: Suzanne - (United States)

POSTED: Thursday, January 18, 2018

I have been an Intuitive Professional with a growing and respected practice where I have done this work full time for over 4 years now and this is my first complaint on a public internet site.  I've had some situations where people haven't understood how my services work or they wanted to hear something in particular that I wasn't able to tell them - but i've not ever had anyone file a complaint such as this.

The individual that filed this complaint is very accurate in describing how the situation unfolded in that she missed a phone session without letting me know.  I emailed her at the beginning of the session time and provided a number - and then 15 minutes into the session without hearing from her - I sent her an email.  It was a respectful email.  Also I have implemented a new policy for 'no-shows' in that I have said I would charge $50 for a no-show.  Now I didn't send her an invoice for the missed session - and just as she stated - I told her she could re-book the session.

I really do not know why this person has considered this to be a situation where I am 'ripping someone off'.  That of course is not my intent and I love the work that I do - I do this to help people and I also have respect and deep compassion for people as well.  She is making judgements about me that are inaccurate as I work so hard to provide value and healing to all that come in my practice and also I do a lot of work in the way of charity.  Most of what she wrote in the last paragraph is inaccurate.

I have reached out to this person and have offered her a complimentary email session - as a goodwill effort.  I am really disappointed in the complaint as it has never happened before and also it just doesn't make sense to me.  It isnt accurate in how I approach people in my practice and I also strive to be professional and work with high integrity and ethics in all ways.

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