Complaint Review: SWiftRock Financial Global Client Solutions - Austin Texas
- SWiftRock Financial Global Client Solutions PO Box 81867 Austin, Texas U.S.A.
- Phone: 866-415-1821
- Web:
- Category: Credit & Debt Services
SWiftRock Financial Global Client Solutions Theves, Not an Honest Company Austin Texas
*UPDATE Employee: Please contact me if you have a complaint
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I also made the horrible mistake of signing up with this company. After three months I checked my balance and the balance was a whole $1.00. I emailed and asked why this was considering I was paying in over $500 a month. I received an email back telling me that All of MY money was going to fees. I stewed on it another wek or so and finally called after not getting any answers via email. When I was called I was told that being I was on a 24 month plan, that the first 3 months go to fee's (them) and then the next 9 months half of what I pay goes to fees (them) and the other half in my account to pay my creditors. IN the mean time we stopped paying on all of our cards as I was told to do by the man who signed me up. I cancelled the day after I sent in the POA's, so needless to say NOTHING had been done on my account. I asked several times for a refund of the $1018 that I paid and got nothing back for, except further in debt. They told me that I was not entilted to a refund and that all of my fee's were not even paid. I have an email from the person who I signed up with which states at the end "I apologize if I was unclear as to exactly the nuts and bolts of our program. " Is this not admitting that he was not honest with me. If anyone can tell me if I have a case for legal action against this dishonest company, I would greatly appreciate it. Any additional advise would be helpful.
Kim
North Platte, Nebraska
U.S.A.
This report was posted on Ripoff Report on 04/07/2009 07:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/swiftrock-financial-global-client-solutions/austin-texas-78708/swiftrock-financial-global-client-solutions-theves-not-an-honest-company-austin-texas-441717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please contact me if you have a complaint
AUTHOR: Steve - (USA)
SUBMITTED: Thursday, January 28, 2010
Hello everyone - my name is Steve and I'm a senior manager at Swiftrock Financial. This thread was brought to my attention so I felt I should address it here with you directly. It's not my intention to
engage in a debate; rather, I would like to provide an immediate solution for you to address any *valid* concerns which are posted above.
Per policy, as we always tell our clients and our sales representatives, "if a customer has a concern, simply pick up the telephone and *call* us." As the assistant Director of Compliance I will
personally take your call and I assure you that I will assist in any way I can to help you. The phone number below is my direct line, it rings at my desk, and I am here to assist you.
Thank you for the opportunity to post this and please contact me at 512-539-4713 between the hours of 10AM - 8Pm CST Monday through Thursday, 8AM - 5PM CST Friday. I look forward to hearing from you.
Sincerely,
Steve SpeedAssistant Director of Compliance
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