Tahlequah Cable TV; Tahlequah Cable Television; Cablelynx Worst Cable Company in the World! Tahlequah Oklahoma

I have had service through many cable companies in the past and NONE have been as horrible as Tahlequah Cable. The bad thing is that when you mention the name "Tahlequah Cable" almost anywhere in town, it comes with a reply of "they stink"; "they're horrible"; or "I HATE Tahlequah Cable"... I've never met anyone (no exaggeration) who had, or had, service through them and was happy with the service. The customer service they give is horrible, the channels they offer are very limited, the prices are way too high, and the worst part is that they have monopolized the cable TV and cable internet industry in Tahlequah.

Where I live now, if I want internet (except for dial-up) I have to go through Tahlequah Cable... And I'm not alone. I have been a very dissatisfied customer for over 6 years, finally I decided that I could not take the horrible service anymore and I've switched to Dish Network. I am MUCH happier. However, I still have to subscribe to internet through Tahlequah Cable, and to do that I have to purchase their base TV package, so I'm paying over $50 a month for internet service they normally only charge $20 a month for. But its still worth it. Just knowing they don't get all my business. I've got co-workers who do the same thing I do.

Please read a copy of an e-mail that I sent to their corporate office below. I never received a reply (not surprisingly). This is just one of many problems I've had with them. Right now I've got one of their cable lines strewn across my yard. They keep saying they'll come bury it, but they haven't yet. They told me in June it would be buried within two weeks, it is now October and they told me two days ago they are too busy to get to it.

Anyways, here's the e-mail....

I am writing to express my utter dissatisfaction with your company. I realize that these complaints often fall upon deaf ears. However I feel it is important for you to know how your company has treated, and ultimately lost, a long time customer.

I have been a customer of Tahlequah Cable TV since 2001 when I first moved to Tahlequah. I've lived at four different addresses and subscribed to your services each time. In the last year I have noticed a decline in the level of service that I receive from your company. Anytime I have a technical issue or a simple question I am routed to a call center in Little Rock, where the hold times are tremendous and the customer service is horrible. The agents with whom I speak are always respectful, but they are never able to handle my issue. There has been two occasions in the last year that I needed technical assistance with my internet, so I called the toll free number that was on your modem. On each instance I spoke with an agent who tried to address the issue, when they decided it was something that they were not able to fix remotely, they advised me they would have a technician come by the following day to look into the issue. The "technician" did not show up either time. The last time I called the local office and they said they never received a work order, so they would redispatch someone the next day. Of course he didn't show up the following day either.

My wife and I recently purchased a new home, we decided that, in light of all of the problems we've had with TCTV, we were going to give satellite a try. We had the dish installed a few weeks ago (the technician showed up right on schedule), and have not had any issues, in fact we've been rather pleased so far. However, we need internet service and DSL is not offered in our area. We called around and were told that we would have to purchase basic cable service in order to get your internet. Even though we do not need the basic cable, we agreed, as we're in desperate need of internet service. We set up an order for your service on June 14th, they advised us the first available time for installation was June 27th between 3pm and 5pm. I asked them to book us for installation.

June 27th arrived, so I call the Customer Service number at 1pm to verifty they have us scheduled for that day. I speak with a polite young lady who advised they do have us scheduled, and a technician would arrive between 3pm and 5pm. At 5pm there was still no technician, so I call the Customer Service line again (wait on hold for 26 minutes) and speak with Terry at extension 6914. Terry was apologetic and advised me that they are probably running late, that I should continue to wait. I was not pleased about the possibility of having to call back again a little while later, but agreed to do so. At 6pm the technician had still not arrived, and we have not received a phone call, so I again call Customer Service. I wait on hold for 29 minutes and finally reach Reginald at extension 6946. Reginald was polite and courteous, he listened to my story and advised he would try and contact the technician. He placed me on hold and returned a couple of minutes later, he advised me that he needed to get my phone number and have his Supervisor call me back. I informed Reginald that I had already been promised a call back, which didn't happen, so my faith in his company to return the call was diminished. I asked to speak with his Supervisor, but he said that person was not available. I gave him my number and agreed to wait for a call, he gave me his personal guarantee that I would receive a call back as soon as they found out where the technician is. He stated that if he had to, he would call me back himself.

After a long day of broken promises and waiting on hold I've given up on my hope of receiving some sort of satisfaction. As a matter of fact, I've given up on my hope of even receiving that promised call back. I would think that I have earned the right to expect some sort of value from TCTV, seeing as I've been a customer for over 6 years. However, I have finally come to realize that I am not valued as a customer, I am not even given the respect to get a phone call. Losing my business will no doubt have a rather small effect on your bottom line. However I will do my best to let my friends, family, and neighbors know what kind of service I've received, in an effort to prevent the same from happening to them.

Update: I received a call back from Reginald's supervisor (Brandy). She advised me that the technician was running behind and would be by that evening at 7pm. I left work and went home, he showed up at 7:45pm. When he arrived he apologized for taking up my entire day, then advised me that he could not enter into my attic after 12 noon, so he'd have to return the following day. I was very displeased. He promised me that they would come back the next morning at 9am to install the internet service.

The next day I waited until 10am and no one arrived. I called the customer service number (after a 12 minute hold) I spoke with a girl who transferred me to the local office. I had the pleasure of speaking with the rudest lady I've ever had dealings with, Shirley. She advised me she could not get them out that day, but she could the next day. I told her all the problems that I'd been having, and she replied "That's not my fault". Hmm.. Interesting. It may not be HER fault, but it is HER EMPLOYER'S fault, therefore I surmise that she should accept some responsibility or at least show some empathy to her inconvenienced customer. At the very least, not tell me "That's not my fault!". I explained to her that I had been a customer for 6 years and was curious if this was not something that was taken into consideration? She replied, "I know you have, but there's nothin' I can do!" At this point I'm too frustrated to argue with her, I just agree to have service come out the next day and be done with it. She said they'd be there at 9am to install my service.

The next day they showed up at 10:45am and installed our service.

Wade
Tahlequah, Oklahoma
U.S.A.