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Report: #1504764

Complaint Review: TCL -

  • Submitted:
  • Updated:
  • Reported By: sm — United States
  • Author Not Confirmed What's this?
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  • TCL United States

TCL TCL Roku TV Audio Sync Issues not being fixed

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I've owned a TCL Roku 55R635 TV for less than a month. It was fine for a week. Then audio sync issues started no matter what I watch on it. Then I started researching and Roku forums are full of complaints about it. There are 11 pages of complaints dating back two years or more. There seems to be no fix for it. This has been going on with Roku/TCL TV's for well over a year.

I spent HOURS last night trying to adjust and correct this, both through my new Denon 650H receiver and through the TV and through Prime Video/Firestick settings. There is no fix for it. the only possible fix I've seen is to completely disable all Roku by resetting and not connecting it to the internet and just using your own devices (Firestick, Streaming Box, DVD etc.).

This is really unacceptable. Half the reason I bought it was for the "cool" factor of the Roku built in to this TV and the high ratings of the Roku app. I could buy any TV but this one had what I wanted. And now in less than a month I'm extremely unhappy with it.

Reconsider your choice on purchasing this TV. Neither TCL nor Roku has offered any explanation or fix for this issue and it's been happening to many customers since at least 2018.

This report was posted on Ripoff Report on 02/06/2021 05:48 PM and is a permanent record located here: https://www.ripoffreport.com/report/tcl/roku-tv-audio-sync-issues-1504764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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