Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Terry Hale, Hale Publishing for its full commitment to quality customer service.

Ripoff Report's discussions with Terry Hale, Hale Publishing have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Terry Hale, Hale Publishing listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, " Terry Hale, Hale Publishing as a dedication for their customers like no other business in the Real estate sector. They are 100% dedicated to assuring their customers are not only satisfied with the training voted #1 in the Commercial Real estate field. They are also 100% dedicated to give the support on a personal level so the client has credibility from the moment they start. Hale Publishing has a unique way of giving that personal touch most businesses neglect to deliver, making Hale Publishing and founder Terry Hale the #1 wealth training organization.<


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Terry Hale during an onsite inspection held by a third-party verification company with no biases towards Terry Hale, Hale Publishing

Terry Hale Real Estate Training specializes in teaching and training on commercial real estate properties. Mr. Hale achieves this by providing an array of tools that show his clients how to get starting and be financially successful in the real estate industry. Mr. Hale stated the following about his company, "I provide both a teachable platform of eight different curriculum's that span across education to get started in commercial real estate both for beginners and advanced seasoned pros.

Leads for Terry Hale Real Estate Training are obtained primarily through word of mouth due to their excellent reputation. Mr. Hale explained the sales process for potential clients, "I go through the fundamentals of the business over a 6-week personal training by me. What I do is I walk them through the 6 steps which are to find, prescreen, evaluate, structure, negotiate, and then to facilitate the team so it can be put on autopilot. Then they create passive monthly income."





CUSTOMER CARE & COMPLAINT RESOLUTION – TERRY HALE, HALE PUBLISHING

Mr. Hale was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hale was happy to state that he has yet to receive a complaint outside of the complaints posted on Ripoff Report. He additionally explained his escalation process, "If a customer was dissatisfied or what have you I would address it right away but because I do my own coaching and training personally. They have my personal cell phone and they are able to contact me and they are able to email and text message me and we are on the same page."

When asked to comment on complaints posted on Ripoff Report's website Mr. Hale expressed that the reports on Ripoff Report deal with unrealistic expectations from a client and from an individual who requested that Mr. Hale be his mentor. Mr. Hale expressed that he took the time and effort to educate both parties on the best course of action for their respective concerns. However, they didn't heed this advice and became upset with the outcome. In order to further assure future and current clients Mr. Hale has been in business for 20 years and has a vast array of successful clients.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Hale stated the following, "I have more clarity and more understanding with my clients and just address these issues up front and let them know that any time they would like to reach back out to me they are more than welcome to and that I am here for them 100%. That is definitely you know in my eyes closed the gap on somebody who gets frustrated and you know voices their opinion and time goes on and they get heated. I have diffused that again by providing better customer service and having more clarity with the process and I know that has helped out a lot. I have also put together a complete outline and this is an action plan which is a design and it is unique for every individual person."

Terry Hale Real Estate Training is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think that it is very important to be able to be part of an organization like Ripoff Report because not only is the algorithm very high meaning that if anybody posts something about you its public knowledge. But also once that's posted in that negative light the advocacy program intending to remedy this situation and show that you actually care is very important. I feel that Ripoff Report does a great job by allowing companies like mine to address these situations and show future clients and customers that this is a company that takes its customer service to heart and they are looking to do what is right which is to smooth things over and be there for their customers. So I appreciate being a part of this organization."



TERRY HALE, HALE PUBLISHING – STATEMENT FROM THE STAFF – MARIE ROSENTHAL

" Terry Hale and his organization Hale Publishing have been providing cutting edge service using the latest technology deliverable for education on Commercial Real Estate training and mentoring. His straight-forward NO B.S way has built a strong following of loyal and satisfied clients over the last 2 decades. We know there will always be a so-called competitor circling, nobody has the personal touch and true dedication without motive than Mr. Terry Hale. We look forward to bringing you aboard to a very profitable wealth building organization to allow you to live your life in complete abundance.



STATED IMPROVEMENTS FROM TERRY HALE, HALE PUBLISHING

Terry Hale, Hale Publishing recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Terry Hale, Hale Publishing has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with CEO Terry Hale, Ripoff Report is convinced that Terry Hale, Hale Publishing is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Terry Hale, Hale Publishing meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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