Complaint Review: THE BANK OF THE WEST - OMAHA Nebraska
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- Author Confirmed
- THE BANK OF THE WEST 4724 S 24TH ST OMAHA, Nebraska U.S.A.
- Phone: 402-554-9300
- Web:
- Category: Banks
THE BANK OF THE WEST CHARGED MY ACCOUTN FOR A NSF CHECK FOR $700 THAT WAS NOT MINE, THEN REFUSED TO PAY MY NSF I HAD WITH OTHER COMPANIES. OMAHA Nebraska
*Consumer Suggestion: Lori, I'm glad I was able to help
*Author of original report: THANX YOU!!
*Consumer Suggestion: OD fees
Show customers why they should trust your business over your competitors...
MY BANK WAS COMMERCIAL FEDERAL RECENTLY CHANGED TO THE BANK OF THE WEST. WHEN THAT HAPPEND THEY SAID I CASHED A CHECK FOR $700 THAT WAS NSF. I NEVER DID AND BY TIME THEY FIGURED THAT OUT MY ACCOUTN WAS OVER $200 AND I HAD $75 IN NSF WITH OTHER COMPANIES.AFTER BANK OF THE WEST FIGURED OUT THAT IT WAS NOT MY CHECK AND FIXED MY ACCUNT THEY REFSUED TO PAY ME BACK ALL THE NSF I HAD SINCE I HAD CHECKS COMMING THROUGH MY ACCOUNT.
Lori
OMAHA, Nebraska
U.S.A.
This report was posted on Ripoff Report on 06/19/2006 09:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-bank-of-the-west/omaha-nebraska-68107/the-bank-of-the-west-charged-my-accoutn-for-a-nsf-check-for-700-that-was-not-mine-then-r-197082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Lori, I'm glad I was able to help
AUTHOR: Stile - (U.S.A.)
SUBMITTED: Thursday, October 05, 2006
It's great that you got your funds back. I'm frequently accused of being a shill for the banks. Let this be a lesson that I'm really here for the consumer!
#2 Author of original report
THANX YOU!!
AUTHOR: Lori - (U.S.A.)
SUBMITTED: Thursday, October 05, 2006
I DID WHAT YOU SAID AND I DID END UP GETTING ALL BUT $30 BACK. ILL TAKE WHAT I CAN GET AT THIS POINT. I KNOW THIS WASNT SOMETHING DONE IN PURPOSE BUT IT STILL AFFECTS YOU WHEN YOU ARE ON A LIMITED INCOME. THANK YOU FOR THE SUGESTION IT WORKED.
#1 Consumer Suggestion
OD fees
AUTHOR: Stile - (U.S.A.)
SUBMITTED: Monday, June 19, 2006
Let me reiterate just to make sure I'm clear on what's happening in your circumstance. You recieved a deposit correction notice stating that your account was being debited $700 because you had deposited a bad check. In truth, you had never made this deposit. You filed a claim (or initiated some type of investigation) which eventually cleared you of responsibility for the $700 as the bank apparantly debited the wrong account. In the interim there were OD fees on your account, which the bank is now refusing to credit back.
I would suggest contacting the bank and speaking with a supervisor, possibly in their claims department. Advise them that the fees occurred due to a bank error (the $700 debit that was not yours) and that you require that the fees be reversed. This is a regulatory issue, and you expect the fees back right away. If they won't budge, get an address for their office of the chairman and write a letter explaining the situation. Send a copy of that letter to your state's banking department, and the Office of Comptroller of Currency.
Plain and simple, the bank is wrong here. I doubt that they're intending to rip you off, but the agent you spoke with may not understand the situation. I would escalate it and give the bank one more chance to make it right, and then go above that if you still haven't received satisfaction.
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