Complaint Review: The Benchmark - Culver City California
- The Benchmark 5715 Mesmer Ave Culver City, California USA
- Phone: 310-313-7274
- Web: www.thebenchmark.us
- Category: Architects & Designers
The Benchmark Sold me the wrong handles and is not taking responsibility Culver City California
*Author of original report: Manager bribes me
*Author of original report: Ensuing emails with manager at The Benchmark
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Bob Olander, a salesman at The Benchmark, sold to me some higher-end door handles for my home. He asked me to describe the kind of doors I had, and I went over it with him about three times for safe measure. My contractor was present for two of the onversations, to ensure accuracy.
Upon trying to install the handles we quickly discovered that the wrong handles were ordered for my 5 1/2" offset pre-drilled doors. I was sent mortisse locks instead of tubular locks. Bob was rude, insulting, and unprofessional in my attempt to resolve the issue with him, adn he took no responsibility for his error, only vaguely alluding to an apology. He never followed up on sending me the "contract" he said I ssigned (because I never did), never sent me a receipt, and sent all the wrong door handles.
I live in Hawaii and shipping back to the mainland for a return is not easy or cheap. Moreover, after hours and hours of docuemnting this, and multiple phone calls and fotos sent to The Benchamark, the manager there, Greg Brawner, has not made a decent effort to contac the manager at Emtek door handles, with whom I aranged for him to discuss the simple return of my handles for the right ones.
This has gone on now for about a month. I am on hold for long periods and it seems no one but me is making effort to make this return happen. Once they got your money, then you are unimportant, that's how it goes.
So, I am aggravated and dsigusted with this company and their broken promises and poor service from the misordering of the handles to the neglicgence in resolving it for me in a timely hassle-free way (to say the least). It's disgusting that his is how a "benchmark" business operates.
This report was posted on Ripoff Report on 09/24/2013 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-benchmark/culver-city-california-90230/the-benchmark-sold-me-the-wrong-handles-and-is-not-taking-responsibility-culver-city-cali-1087063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Manager bribes me
AUTHOR: Jack Weber - ()
SUBMITTED: Monday, November 18, 2013
The manager, Grew Brawner, actually said he would send out my new handles if I removed the "negative hit" here at Rip-off report. Never mind doing the right thing for the customer! No, he wanted his poor behavior and terrible cutomer service record removed. I refused his request.
The company finally sent me the correct handles after months of dickering and tons of wasted time. One of the handles came damaged, and I contacted the company and have not heard back, again. I am also due a refund by the company on the order of 275 dollars and have not been refunded this amount, or been contacted about it. I have the old handles to return to them, but I requested my refund first because I do not trust them at all. They don;t even get back with me to arrange for return and refund. BUYER BEWARE!
#1 Author of original report
Ensuing emails with manager at The Benchmark
AUTHOR: Jack Weber - ()
SUBMITTED: Monday, November 18, 2013
These are direct copy and pastes of ensuing emials between me and the manager Greg Brawner at The Benchmark—the most difficult, unresponsive, and irresponsible company I have expereinced dealing with.
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I agree with your subject line...enough is enough. Part of my job is to help adults who are unwilling to accept any responsibility for their actions...so I am doing the best I can to come up with a solution that is fair for both of us.
Facts:
- YOU purchased one Cheyenne and two Denver handle sets. The Cheyenne is only available as a mortised lock (see picture below from website). Bob did not choose the Cheyenne. That decision would have been made by you or your contractor.
- The Denver is available in either a mortised or a tubular lock.
Given the passage of time, I can only guess at the sequence of events that took place. My assumption is that, given your desire for the Cheyenne, Bob assumed you wanted mortised locks on each...a fair assumption.
Here is what I recommend moving forward.
First, you must remove the negative hit-piece on the internet. Second, ship me the handles currently in your possession. Third, let me know of a time that you and your contractor can be available to discuss the necessary handles via telephone.
Once I have been able to confirm the specifications you need, I will make sure the appropriate handles are ordered. Assuming that you specify similar handle sets for reorder, your only out of pocket costs will be in shipping the materials back and forth.
Please respond with your thoughts asap as I need to get this off my desk prior to some upcoming business travel.
Thx,
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